Quality Assurance Analyst

3 days ago

Manila, National Capital Region, Philippines Kajabi Full time $70,000 - $120,000 per year

About Us
Founded in 2010, and Headquartered in Newport Beach, California, Kajabi is the leading creator commerce platform, helping creators turn their knowledge, experience, and expertise into sustainable online businesses. With Kajabi's integrated platform, creators have a single ecosystem to build and market their digital products, including online courses, communities, live coaching, and more. Tens of thousands of creators and entrepreneurs rely on Kajabi as the backbone of their business and have collectively earned over $10 billion from more than 85 million customers. Learn more at

Quality Assurance Analyst
In the new role of
Quality Assurance Analyst,
you will review and grade customer service interactions with the goal of delivering high-quality support. We're looking for an individual who is detail-oriented, process-minded, tech-savvy, and passionate about improving agent performance. The role will report to our
Quality Assurance Manager
.

The impact you will make

  • Analyze the quality of agent/Hero interactions as defined by the latest Quality Assurance Scorecard.
  • Provide structured and timely recommendations through verbal and/or written feedback to agents, CX management, and/or training team.
  • Collaborate with CX management and training team members to identify and streamline processes.
  • Help drive process standards that enhance service delivery and the customer experience.
  • Suggest strategies for improving support KPIs through targeted and random audits.
  • Collaborate with the rest of the QA team to analyze and improve the QA process.
  • Prepare, present, and analyze metrics as necessary to improve service quality and agents' performance.
  • Compile meaningful QA reports to highlight on QA findings, trends, and recommendations to management.
  • Participate in calibration sessions to maintain consistency in internal evaluations.

Attributes for Success

  • 1+ year experience in quality assurance in call-center or technical support environments.
  • Solid understanding of Kajabi's platform.
  • Strong understanding of customer service metrics (e.g. CSAT, FRT, FCR) and how QA efforts can affect those KPIs.
  • Possess an innate ability to channel different points of view.
  • Able to establish and maintain excellent relationships and credibility quickly.
  • Knowledge of existing and emerging quality assurance software.
  • Proven ability to achieve high service quality results as well as meet productivity levels.

Kajabi Team Benefits Package

  • HMO Paid 100% by Kajabi
  • Mental healthcare coverage
  • Company-issued device
  • Team appreciation fund

How To Apply
Sound like a good fit for you? Click apply, below

Kajabi LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, disability, age, veteran status, or any other basis protected by applicable law.

  • Quality Assurance Analyst

    4 days ago

    Manila, National Capital Region, Philippines Five9 Full time

    OverviewJoin to apply for the Quality Assurance Analyst role at Five9Five9 is a leading provider of cloud contact center software, delivering cloud-based innovation to customers worldwide. Living our values everyday results in a team-first culture that enables us to innovate, grow, and thrive together. We celebrate diversity and foster an inclusive...

  • Quality Assurance Expert

    2 days ago

    Manila, National Capital Region, Philippines beBeeQuality Full time ₱600,000 - ₱800,000

    Job Title: Quality Assurance AnalystWe are seeking a highly skilled Quality Assurance Analyst to collaborate with our cross-functional team and support the development of high-quality software.

  • Quality Assurance Specialist

    4 days ago

    Manila, National Capital Region, Philippines beBeeAnalytical Full time ₱3,000,000 - ₱4,500,000

    Job Title: QA and KM AnalystAs a Quality Assurance and Knowledge Management Analyst, you will play a pivotal role in ensuring the quality of our products and services. Your expertise in fraud/AML quality assurance will be instrumental in driving business growth.We are seeking a highly motivated and detail-oriented individual to join our team as a Quality...

  • Senior Quality Assurance Professional

    4 days ago

    Manila, National Capital Region, Philippines beBeeQuality Full time ₱5,000,000 - ₱8,000,000

    Job SummaryWe are seeking a seasoned Quality Assurance Analyst to join our team. As a Quality Assurance Analyst, you will play a critical role in ensuring the quality of customer service operations.This is an excellent opportunity for individuals who possess a strong passion for delivering high-quality results and are committed to driving excellence in every...

  • Quality Assurance Analyst

    1 week ago

    Manila, National Capital Region, Philippines Five9 Full time $40,000 - $60,000 per year

    Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an...

  • Quality Assurance Analyst

    1 week ago

    Manila, National Capital Region, Philippines Five9 Full time $40,000 - $60,000 per year

    Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.   Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an...

  • Quality Assurance Analyst

    1 week ago

    Manila, National Capital Region, Philippines RingCentral Full time $40,000 - $60,000 per year

    Say hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).It's not everyday that you consider starting a new career. We're Acquire BPO, and we're happy that someone as talented as you is considering this role. First, a little about our client: RingCentral is a $2 Billion+ annual revenue...

  • Quality Assurance Analyst

    1 week ago

    Manila, National Capital Region, Philippines AS White Global Full time $40,000 - $80,000 per year

    THE OPPORTUNITYOur client, a leading organization in the healthcare services sector, is hiringQuality Assurance Analyst.This role will beNIGHT SHIFT,and you will need to be aRegistered Nurse.Thisfull-time, in-office position (on-site) will be a night shift,where you'll have the opportunity to support critical operations and contribute to the accuracy and...

  • Software Quality Assurance Specialist

    2 days ago

    Manila, National Capital Region, Philippines beBeeQualityAnalyst Full time ₱800,000 - ₱1,200,000

    Looking for a skilled QA Analyst to join our team and help us maintain the high standards of quality assurance testing with a focus on release and regression testing.Key ResponsibilitiesPerform thorough testing on individual tickets with an emphasis on identifying and resolving bugs.Execute manual testing and contribute to automation testing...

  • Quality Assurance Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines beBeeRisk Full time ₱800,000 - ₱1,200,000

    Quality Assurance Analyst (Finance Operations)We are seeking a skilled Quality Assurance Analyst to join our team. In this role, you will be responsible for ensuring the accuracy and timeliness of financial transactions within the e-wallet platform.Key Responsibilities:Transaction Reconciliation Oversight: Ensure accurate and timely reconciliation of all...