CSR - Customer Service Representative

1 day ago

Paranaque City, Calabarzon, Philippines MONARCH DIVERSIFIED LOGISTICS, INC. Full time ₱2,216,000 - ₱2,444,000 per year

GENERAL DESCRIPTION

· Act as the organization's front-line contact for all customer-related requirements and needs.

· Observes compliance to local regulation, international standards such as GDP and client requirements in warehousing and materials handling.

· Keeps customers informed by forwarding notice of shipping date, method and current status and answering inquiries.

· Helps in managing current customer accounts by attending to their needs and inquiries.

· Deals with a high volume of inbound and outbound phone calls.

· Coordinates shipment bookings with foreign agents and provides complete and accurate details in order to obtain final documents prior to shipment departure and/or arrival.

· Provides real-time update to clients regarding the status of pick-up or delivery.

· Provides written status reports on a daily, weekly, monthly, and annual basis, in accordance with the customer's submission frequency dates.

· Respond to customer complaints, act, and solve problems by providing satisfactory solutions.

· Multitasking is required when handling multiple modes of transportation for both international and domestic freight forwarding services.

· Responsible for coordinating with carriers and truckers to book and process payments.

· Responsible for processing cash advances, liquidation, and refunds, as well as monitoring payments to suppliers.

· Work closely with the Transport Supervisor in sourcing 3rd party truckers in order to pool the necessary fleet for deliveries and distribution.

· Responsible for completing customer-sales agreed-upon rates as well as other billing-related documents such as client delivery receipts, invoices, and packing lists.

· Coordination of delivery schedules and shipments for temporary storage with Transport and Warehouse personnel to ensure the smooth operations and customer commitments are met.

· Ensure and be in charge of obtaining the relevant documentation for shipment, as well as communicating with and cascading the documents to the brokerage, warehouse, and transport departments.

· Adhere to his/her immediate supervisor in adhering to company standards.

· Set a proactive example for other employees, and create a harmonious environment with a high standard of work ethics.

· Participate actively in the company's offer to attend freight forwarding and logistics product knowledge trainings, skill enhancement, seminars, and the like.

Job Types: Full-time, Permanent

Pay: Php20, Php22,000.00 per month

Benefits:

  • Health insurance
  • On-site parking

Work Location: In person

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