
CSR - Customer Service Representative
3 days ago
GENERAL DESCRIPTION
· Act as the organization's front-line contact for all customer-related requirements and needs.
· Observes compliance to local regulation, international standards such as GDP and client requirements in warehousing and materials handling.
· Keeps customers informed by forwarding notice of shipping date, method and current status and answering inquiries.
· Helps in managing current customer accounts by attending to their needs and inquiries.
· Deals with a high volume of inbound and outbound phone calls.
· Coordinates shipment bookings with foreign agents and provides complete and accurate details in order to obtain final documents prior to shipment departure and/or arrival.
· Provides real-time update to clients regarding the status of pick-up or delivery.
· Provides written status reports on a daily, weekly, monthly, and annual basis, in accordance with the customer's submission frequency dates.
· Respond to customer complaints, act, and solve problems by providing satisfactory solutions.
· Multitasking is required when handling multiple modes of transportation for both international and domestic freight forwarding services.
· Responsible for coordinating with carriers and truckers to book and process payments.
· Responsible for processing cash advances, liquidation, and refunds, as well as monitoring payments to suppliers.
· Work closely with the Transport Supervisor in sourcing 3rd party truckers in order to pool the necessary fleet for deliveries and distribution.
· Responsible for completing customer-sales agreed-upon rates as well as other billing-related documents such as client delivery receipts, invoices, and packing lists.
· Coordination of delivery schedules and shipments for temporary storage with Transport and Warehouse personnel to ensure the smooth operations and customer commitments are met.
· Ensure and be in charge of obtaining the relevant documentation for shipment, as well as communicating with and cascading the documents to the brokerage, warehouse, and transport departments.
· Adhere to his/her immediate supervisor in adhering to company standards.
· Set a proactive example for other employees, and create a harmonious environment with a high standard of work ethics.
· Participate actively in the company's offer to attend freight forwarding and logistics product knowledge trainings, skill enhancement, seminars, and the like.
Job Types: Full-time, Permanent
Pay: Php20, Php22,000.00 per month
Benefits:
- Health insurance
- On-site parking
Work Location: In person
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