Implementation Manager

Position Title: Implementation Manager

Work Set Up: On-Site

Schedule: 8:00 PM to 5:00 AM PH Time

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga

Quick Rundown:

As an Implementation Manager, you will lead the launch of new client accounts from the moment they are signed to the moment they go live and become stable operations.

You'll work closely with Sales, Recruitment, Training, IT, and Service Delivery teams to bring everything together people, tools, processes, and performance systems ensuring our clients get a world-class experience from day one.

This is a dynamic, cross-functional leadership role for someone who thrives on building, organizing, and delivering results.

What You'll Do:

• Planning & Coordination

• Lead kick-off planning for new client accounts once contracts are signed

• Align timelines, resources, and deliverables with internal teams (Recruitment, Training, IT, HR, Finance, Service Delivery)

• Recruitment & Onboarding Support

• Define hiring profiles and coordinate recruitment milestones

• Oversee onboarding plans and ensure training is ready and scheduled

• Systems & Tools Setup

• Coordinate IT setup, access, and systems configuration for new accounts

• Ensure reporting and performance tracking tools are in place before launch

• Operational Launch

• Drive readiness activities and go-live preparation

• Run project check-ins and launch huddles with internal and client stakeholders
• Monitor early operations performance, identify gaps, and resolve launch issues

• Stabilization & Handover

• Track KPIs during the first 30/60/90 days

• Transition the account to its assigned Account Manager or client internal operations lead once stable
• Document lessons learned and maintain best practice playbooks for future launches

What We're Looking For:

• 3+ years experience in a leadership role or project management in a Business Process Outsourcing (BPO), shared services, or managed services environment
• Direct experience launching or transitioning client accounts (from signing/implementation to live operations)
• Strong project management skills able to run timelines, meetings, and cross-functional plans
• Solid understanding of recruitment, training, IT systems setup, and operations KPIs
• Excellent stakeholder communication and client-facing presentation skills

Preferred/Good to Have

• Background in Service Delivery, Program/Project Management, or Client Services
• Project management certification (PMP, PRINCE2, Scrum Master)
• Experience using CRM, WFM, QA, or analytics tools

Why You'll Love Joining the CO Fam

At Clark Outsourcing, we're redefining what it means to work in a BPO. This isn't your regular office setup - it's where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you'll have to experience it yourself to believe it.

Here's what's in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches

At CO, it's not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can't wait to welcome you to the team