Process Trainer

2 days ago

San Pedro, Calabarzon, Philippines Yngen Datacom Corp. Full time ₱250,000 - ₱500,000 per year

Join our team as a 
Process Trainer for the AirDoctor Program
 and help shape the next generation of top-performing agents You'll design engaging training sessions, guide new hires through their journey, and make real impact by bridging learning to production success. If you're passionate about people development and thrive in a dynamic environment, this role is for you.

Key Responsibilities

  • Facilitate 
    classroom and virtual training
     sessions for new hires, ensuring an engaging and productive learning environment.
  • Develop and implement 
    learning materials, assessments, and coaching plans
     tailored to trainee needs.
  • Serve as the 
    subject matter expert (SME)
     during the transition phase from training to operations.
  • Communicate 
    process updates, system changes, and new procedures
     within the AirDoctor program.
  • Collaborate regularly with the 
    Resident Training Team
     to align training initiatives and standards.
  • Flex to agent role
     when necessary to:
  • Assist clients in scheduling appointments with preferred clinics or doctors.
  • Handle inquiries via 
    calls, chat, or email
     in accordance with AirDoctor standards.
  • Process 
    payment requests
     accurately and efficiently.
  • Uphold 
    patient confidentiality and data privacy
     at all times.
  • Provide 
    comprehensive progress reports
     on trainee performance, challenges, coaching sessions, and KPI trends.
  • Identify and report 
    system bugs or process gaps
     that may affect trainees and frontline agents.
  • Perform other tasks as directed by the management and the Resident Training Department.

Qualifications

Educational Background

  • Completed 
    at least 2 years of tertiary education
  • Preferably a 
    College Graduate
     or 
    Vocational Course Graduate

Experience

  • Minimum of 
    6 months training experience
    , preferably in a 
    BPO or healthcare-related program
  • At least 
    6 months experience in Customer Service or Healthcare account

Skills & Competencies

  • Outstanding 
    communication and presentation skills
  • Proficient in 
    MS Office Suite
     and 
    Zoom Workspace
  • Strong 
    reporting, documentation, and people management skills
  • Exceptional 
    problem-solving, analytical, and critical thinking abilities

Personal Attributes

  • Adaptable, innovative, and resourceful
     in fast-paced environments
  • Demonstrates 
    professionalism, respect, and empathy
     in all interactions
  • Passionate about 
    learning and developing others

Working Conditions

  • Onsite work setup
  • Opportunity to work closely with both the 
    Training and Operations teams
     in a collaborative and dynamic environment.

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