Workforce Manager-Workforce Management-WFM

1 week ago

Philippines EXL Service Full time ₱900,000 - ₱1,200,000 per year

Job Description: The Forecasting Lead role will lead the development of forecasting models to support optimal planning. The role requires strong statistical and machine learning expertise, with a focus on applying data-driven insights to improve operational efficiency in claims management.

  • Responsibilities: Collaborate with business stakeholders to define claim complexity criteria.
  • Develop and validate segmentation models to categorize claims into low, medium, and high-touch segments.
  • Build forecasting models to predict claim volumes across complexity levels using historical claims data.
  • Conduct feature engineering, model testing, and performance tuning.
  • Translate model outputs into actionable business insights and support integration with capacity planning workflows.
  • Document model methodology, assumptions, and deliverables.

  • Work closely with the Data Engineer to ensure data readiness and pipeline efficiency.

  • Qualifications: 5+ years of experience in data science or analytics roles.

  • Proficiency in Python (Pandas, Scikit-learn, XGBoost, etc.), SQL, and data visualization tools.
  • Strong understanding of supervised learning, time-series forecasting, and model evaluation techniques.
  • Experience working with operational or insurance claims data is preferred.
  • Effective communication and stakeholder engagement skills.

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