Workforce Scheduler

2 days ago

Philippines Peak Support Full time $40,000 - $60,000 per year
:

Key Responsibilities:

  • Staffing & Scheduling Management:

    Design, manage, and maintain staffing schedules to ensure optimal coverage across all shifts. Adjust schedules proactively based on staffing requirements, shrinkage trends, and business requirements.
  • Collaboration & Communication:

    Partner closely with the WFM Capacity Planner and Operations team to ensure resources are utilized effectively. Liaise with Operations team leaders to confirm schedules and resolve any conflicts or discrepancies.
  • Performance Monitoring & Reporting:

    Track weekly shrinkage and make necessary adjustments to maintain healthy staffing levels. Develop and maintain reports to monitor performance and provide actionable insights to leadership.
  • Process Improvement:

    Continuously evaluate and enhance scheduling processes, offering recommendations to improve efficiency, cost-effectiveness, and employee satisfaction.
  • Stakeholder Engagement:

    Participate in meetings with clients and internal stakeholders to present scheduling insights and ensure alignment with service delivery expectations.
  • Operational Support:

    Collaborate with Operations Leadership to meet client staffing requirements and service goals. Maintain flexibility to adjust schedules in real-time based on changing business conditions.
  • Adaptability & Flexibility:

    Demonstrate high adaptability to shifting client demands and operational changes. Willing and able to work flexible shifts, including overtime, to support business continuity and service excellence.

Requirements:

  • Proven experience in workforce management or scheduling in a fast-paced, service-oriented environment.
  • Strong analytical and problem-solving skills with a data-driven mindset.
  • Proficiency in WFM tools and reporting systems.
  • Excellent communication and interpersonal skills.
  • Ability to manage multiple priorities and collaborate effectively across teams.
  • Highly flexible and responsive to changing business needs and client requirements.
  • Willingness to work varied shifts and extended hours when necessary.

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