Workforce Scheduler

4 days ago


Philippines Peak Support Full time ₱600,000 - ₱1,200,000 per year
:

Key Responsibilities:

  • Staffing & Scheduling Management:

    Design, manage, and maintain staffing schedules to ensure optimal coverage across all shifts. Adjust schedules proactively based on staffing requirements, shrinkage trends, and business requirements.
  • Collaboration & Communication:

    Partner closely with the WFM Capacity Planner and Operations team to ensure resources are utilized effectively. Liaise with Operations team leaders to confirm schedules and resolve any conflicts or discrepancies.
  • Performance Monitoring & Reporting:

    Track weekly shrinkage and make necessary adjustments to maintain healthy staffing levels. Develop and maintain reports to monitor performance and provide actionable insights to leadership.
  • Process Improvement:

    Continuously evaluate and enhance scheduling processes, offering recommendations to improve efficiency, cost-effectiveness, and employee satisfaction.
  • Stakeholder Engagement:

    Participate in meetings with clients and internal stakeholders to present scheduling insights and ensure alignment with service delivery expectations.
  • Operational Support:

    Collaborate with Operations Leadership to meet client staffing requirements and service goals. Maintain flexibility to adjust schedules in real-time based on changing business conditions.
  • Adaptability & Flexibility:

    Demonstrate high adaptability to shifting client demands and operational changes. Willing and able to work flexible shifts, including overtime, to support business continuity and service excellence.

Requirements:

  • Proven experience in workforce management or scheduling in a fast-paced, service-oriented environment.
  • Strong analytical and problem-solving skills with a data-driven mindset.
  • Proficiency in WFM tools and reporting systems.
  • Excellent communication and interpersonal skills.
  • Ability to manage multiple priorities and collaborate effectively across teams.
  • Highly flexible and responsive to changing business needs and client requirements.
  • Willingness to work varied shifts and extended hours when necessary.


  • , Metro Manila, Philippines Optum Full time

    Workforce Real time Analyst with Scheduling Experience Workforce Real time Analyst with Scheduling Experience 1 day ago Be among the first 25 applicants Direct message the job poster from Optum Workforce Real Time Analyst with Scheduling experience JOB RESPONSIBILITIES : Analyzes and investigates Provides explanations and interpretations within area of...


  • , Ilocos Norte, Philippines Buscojobs Full time

    Job Description Workforce Planner — Input efficient, cost effective, equitable and operationally sustainable rosters in a timely manner, and in accordance with relevant guidelines and procedures. With a focus on efficiency, resource optimisation and continuous improvement, ensure optimal resources are available to meet customer demand and exceed...


  • , , Philippines WNS Full time

    Overview Job Description: The Workforce Assistant Manager plays a critical role in supporting the strategic and operational goals of the Workforce Management team. This position is responsible for overseeing real-time operations, forecasting, scheduling, and reporting functions to ensure optimal staffing and service level performance across multiple lines...


  • Philippines Qualfon Full time ₱900,000 - ₱1,200,000 per year

    Overview:Role: Supervisor, WorkforceResponsibilities:Main Objectives and Duties:Call Center Roster / QFN DatabaseEnsures meeting clients' requirements in terms of distribution and schedulingInforms everyone concerned of any changesClient CommunicationInitiates constant calibration of procedures with the clientEnsures everyone involved is updated with the...

  • Workforce Planner

    18 hours ago


    , Cagayan Valley, Philippines Buscojobs Full time

    Posted today Job Description Job Title: Workforce Planner Job Type: Full-Time Work Setup: Onsite Location: BGC, Taguig Industry: Banking & Financial Services About the Role: We are looking for an experienced and detail-oriented Workforce Planner to support our operations team in the banking and finance sector. This role is key in ensuring optimal staffing...

  • Workforce Analyst

    19 hours ago


    , Metro Manila, Philippines Buscojobs Full time

    Job 1: Workforce Analyst - M & J Solutions Provider Inc. Pasig, Palawan Posted today Job Description Responsibilities Collect, review, analyze, and interpret relevant data to identify challenges in the workforce Prepare workforce and metrics analysis reports for business needs Provide recommendations to improve the workforce to reduce overheads and increase...


  • , Ilocos Norte, Philippines Buscojobs Full time

    Workforce Management Analyst – Philippines (Consolidated Roles) Posted recently. This description combines multiple Workforce Management Analyst postings across different companies. It outlines responsibilities, qualifications, and benefits for roles located in the Philippines. The content reflects the typical WFM responsibilities in call center and BPO...


  • , Metro Manila, Philippines Five9 Full time

    Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an...

  • Workforce Planner

    2 weeks ago


    , , Philippines TaskUs Full time

    .Workforce Planner page is loaded## Workforce Plannerlocations: Quezon, NCR, Philippinestime type: Full timeposted on: Posted Todaytime left to apply: End Date: September 19, 2025 (16 days left to apply)job requisition id: R\_2509\_11859****About TaskUs:**** TaskUs is a provider of outsourced digital services and next-generation customer experience...


  • , Metro Manila, Philippines Buscojobs Full time

    Overview Taguig, National Capital Region EYA GTH Manila Inc Posted today Job Viewed Tap Again To Close Job Description At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY...