Workforce Scheduler
4 days ago
Key Responsibilities:
- Staffing & Scheduling Management:
Design, manage, and maintain staffing schedules to ensure optimal coverage across all shifts. Adjust schedules proactively based on staffing requirements, shrinkage trends, and business requirements. - Collaboration & Communication:
Partner closely with the WFM Capacity Planner and Operations team to ensure resources are utilized effectively. Liaise with Operations team leaders to confirm schedules and resolve any conflicts or discrepancies. - Performance Monitoring & Reporting:
Track weekly shrinkage and make necessary adjustments to maintain healthy staffing levels. Develop and maintain reports to monitor performance and provide actionable insights to leadership. - Process Improvement:
Continuously evaluate and enhance scheduling processes, offering recommendations to improve efficiency, cost-effectiveness, and employee satisfaction. - Stakeholder Engagement:
Participate in meetings with clients and internal stakeholders to present scheduling insights and ensure alignment with service delivery expectations. - Operational Support:
Collaborate with Operations Leadership to meet client staffing requirements and service goals. Maintain flexibility to adjust schedules in real-time based on changing business conditions. - Adaptability & Flexibility:
Demonstrate high adaptability to shifting client demands and operational changes. Willing and able to work flexible shifts, including overtime, to support business continuity and service excellence.
Requirements:
- Proven experience in workforce management or scheduling in a fast-paced, service-oriented environment.
- Strong analytical and problem-solving skills with a data-driven mindset.
- Proficiency in WFM tools and reporting systems.
- Excellent communication and interpersonal skills.
- Ability to manage multiple priorities and collaborate effectively across teams.
- Highly flexible and responsive to changing business needs and client requirements.
- Willingness to work varied shifts and extended hours when necessary.
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