Process Quality Analyst

2 weeks ago

Philippines Meaningful Banking from Metrobank Full time ₱150,000 - ₱250,000 per year

Be #InGoodHands with Metrobank

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach

Position Title: Process Quality Analyst

Job Summary:

  • Reviews ITG practices and prepares the necessary documentation (e.g., policies, procedures, guidelines) to standardize key ITG processes.
  • Evaluates and coordinates with other ITG Units the alignment of ITG's processes with relevant business policies and procedures
  • Assesses existing regulations and industry standards (e.g., ITIL, banking and technology industries), and align ITG's processes with such new regulations, and where applicable, to the relevant standards.
  • Coordinates process improvement initiatives within ITG to facilitate efficient delivery of IT services.
  • Provides support to Resource Management Tool (RMT) users for incidents, requests, inquiries and application maintenance in coordination with the vendor as applicable

Role Exposure:

  • Develop and enhance your capabilities in reviewing, assessing, drafting and implementing IT policies and procedures following the existing regulations and IT industry standards on controls and compliance
  • Enhance interpersonal skills by working collaboratively with IT Senior Leaders, key officers and other units of the bank
  • Deepen your understanding on IT processes and compliance 

Qualifications:

  • With at least 1 year work experience in IT processes and banking 
  • Excellent understanding of IT processes, compliance and banking concepts
  • Excellent verbal and written communication, analytical, and problem-solving skills
  • Exceptional team player with the ability to positively contribute
  • High organizational and time-management skills
  • Highly proficient in MS Office Applications

Other Details:

Rank: Junior Officer

Unit: Information Technology Group / Information Technology Management Division

Office Location: Metrobank Center, BGC

  • Quality Analyst

    2 weeks ago

    Philippines EXL Full time ₱250,000 - ₱750,000 per year

    DescriptionWe are seeking a highly organized and detail-oriented Quality Analyst to join our team. The ideal internal candidate demonstrates strong work ethics, excellent collaboration skills, and a commitment to continuous improvement. Key qualifications include:- Willingness to work overtime to complete assigned tasks  - Rational approach aligned with...

  • Quality Analyst

    2 weeks ago

    Philippines Virtual Staff 365 Full time ₱150,000 - ₱250,000 per year

    VirtualStaff365 is a leading Australian-based offshore recruitment and staffing provider, connecting top talent in the Philippines with innovative businesses across Australia and New Zealand. We pride ourselves on a candidate-first approach, long-term client partnerships, and a collaborative internal team culture.As a fast-growing business in a fast-growing...

  • Associate - Quality Analyst - Alabang

    2 weeks ago

    Philippines EXL Full time ₱150,000 - ₱200,000 per year

    DescriptionQuality Analysts assist in the testing and quality assurance of software applications. Tasks include writing test cases, executing tests, and documenting results under the guidance of senior testers. You will work to understand testing processes and contribute to ensuring software quality. Basic knowledge of testing methodologies and attention to...

  • Quality Analyst

    2 weeks ago

    Makati City MNL Philippines Probe CX Full time ₱900,000 - ₱1,200,000 per year

    At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...

  • Quality Assurance Analyst

    2 weeks ago

    Philippines SMDigital Full time ₱15,000 - ₱40,000 per year

    The Quality Assurance Analyst will monitor inbound and outbound calls, and email responses, and evaluate customers' experience. Assess associates' demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. Provides feedback to call center team leaders and managers.Responsibilities:QA Specialist Analyst will...

  • Quality Assurance Analyst

    2 weeks ago

    Philippines Hireframe Full time $40,000 - $60,000 per year

    As a QA Analyst, you will play a critical role in maintaining and enhancing the quality of our software products. You will be responsible for managing onboarding data, daily testing of application flows, identifying and reporting bugs before they reach our clients, and collaborating closely with engineering teams. Your keen eye for detail and expertise in...

  • Quality Assurance Analyst

    2 weeks ago

    Philippines Doneverse Full time ₱400,000 - ₱800,000 per year

    Quality Assurance Analyst Wanted: Join Our Fast-Growing Team and Work RemotelyAre you passionate about ensuring top tier quality and enhancing customer experience? Do you have a keen eye for detail and a talent for coaching others toward excellence? If so, we have an exciting opportunity for youAbout UsOutsourced Doers is the world's fastest-growing virtual...

  • Senior Manager-Quality-Quality Process

    7 hours ago

    Philippines EXL Full time

    DescriptionProfessionals in this group engage with multiple stakeholders and client teams across diverse business functions to gain an in-depth understanding of the process value chain using process discovery interviews, process mapping and other tools to drive process excellence. Partner with teams across diverse business functions to translate business...

  • Quality Assurance Analyst

    2 weeks ago

    Quezon City MNL Philippines Probe Group Full time ₱300,000 - ₱600,000 per year

    Quality Assurance Analyst (QA) is responsible for ensuring that processes, services, and customer interactions meet established quality standards. It plays a crucial role in identifying and addressing improvement opportunities through quality checking to ensure compliance, accuracy, and efficiency. The focus of this role is to help improve the overall...

  • Senior Executive-Quality-Quality Process

    2 weeks ago

    Philippines EXL Full time ₱500,000 - ₱1,200,000 per year

    DescriptionBasic Functions:§ Monitor and process transactions to ensure client standards are met as well as process improvementopportunities are identified.Essential Functions:§ Monitor transactions as per process guidelines.§ Provide event-based and frequency-based feedback.§ Assist the operations and process training teams in identifying training needs...