Quality Analyst

2 days ago

Philippines Virtual Staff 365 Full time ₱15,000 - ₱25,000 per year

VirtualStaff365 is a leading Australian-based offshore recruitment and staffing provider, connecting top talent in the Philippines with innovative businesses across Australia and New Zealand. We pride ourselves on a candidate-first approach, long-term client partnerships, and a collaborative internal team culture.

As a fast-growing business in a fast-growing sector, we're seeking to take on a Quality Analyst who will play a vital role in ensuring the highest level of quality and services with VS365.

Job/Role Responsibilities

  • Conduct tests and inspections to identify any quality issues and ensure compliance with industry standards and regulations
  • Collaborate with cross-functional teams to define and implement quality metrics and goals
  • Analyse and interpret staff monitoring software intel, and provide recommendations to improve staff performance and reliability
  • Identify and resolve any quality issues that arise, and implement corrective and preventive actions
  • Maintain accurate documentation and records of all quality assurance activities
  • Continuously monitor and evaluate quality control processes to drive continuous improvement and ensure compliance
Requirements
  • Proven experience in quality assurance, preferably in the BPO industry
  • Strong knowledge of quality control and quality assurance methodologies and tools
  • Proficiency in using testing and inspection equipment
  • Excellent analytical and problem-solving skills
  • Attention to detail and ability to follow procedures and guidelines
  • Strong communication and collaboration skills, with the ability to work effectively in cross-functional teams
  • Proactive and self-motivated, with the ability to work independently and prioritise tasks effectively
  • Excellent attention to detail
  • Good communication skills both written and verbal     
Benefits
  • ​Permanent work-from-home set-up
  • Dayshift (Australian business hours)
  • Full-time job
  • HMO
  • Annual leave
  • 13th-month pay
  • With Government Mandated Benefits

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