Outbound Collections Specialist

• Full time remote position 
• Work Schedule: 9 AM to 6 PM SYD/ AEST 
• Up to PHP 30k renumeration, depending to experience 

Three Peaks International is a Sydney based staffing solutions partner which provides local and virtual staffing solutions to Australian businesses through outsourcing, recruitment, and migration. 

OUTBOUND COLLECTION SPECIALIST - TO START IN FEBRUARY 2026 

Key Responsibilities 

• Debt Collection & Customer Follow-Up 
• Monitor assigned customer accounts to identify overdue balances and outstanding debts. 
• Review historical billing and payment data to understand the background of each debt. 
• Contact customers proactively via outbound calls, emails, and other approved channels to discuss overdue payments. 
• Assertively encourage and secure timely debt payments while maintaining professionalism and respect. 
• Empathize with customers circumstances and work toward mutually beneficial solutions. 
• Negotiate payment plans or settlements that align with company policies and customer capability. 
• Process payments and refunds where required, ensuring accuracy and compliance. 

Billing Issue Resolution & Dispute Management 

• Identify, investigate, and resolve billing, credit, and invoice-related issues. 
• Lead the investigation of invoice disputes by determining root causes such as pricing errors, discrepancies, OR contractual misunderstandings. 
• Use supporting documentation such as invoice copies, proof of delivery, contracts, or claims forms to expedite dispute closure. 
• Collaborate closely with Customer Service, Sales, Operations, and Finance teams to resolve issues impacting prompt payment. 
• Escalate complex or unresolved disputes to leadership with complete documentation. 
• Participate in continuous improvement initiatives aimed at reducing recurring billing issues and improving dispute resolution efficiency. 

Accounts Receivable Support (SHARED RESPONSIBILITIES) 

• Maintain accurate and current customer ledgers by reconciling unapplied cash and initiating clearing actions (e.g., spreads, write-offs, credit notes) when appropriate. 
• Proactively monitor aging reports to prioritize high-risk or dispute-related past-due accounts. 
• Update all customer interaction records, collection efforts, dispute notes, and account status changes promptly and accurately. 
• Prepare and provide regular reports on collection activity, dispute outcomes, and AR status. 

Compliance & Standards 

• Adhere to internal AR, credit, and collections policies as well as relevant Australian guidelines (e.g., Privacy Act, ACCC/ASIC Debt Collection Guidelines). 
• Ensure documentation quality supports audits, reporting requirements, and internal reviews. 

Qualifications

• Certificate, Diploma, or Degree in Accounting, Finance, Business Administration, or related field (or equivalent relevant experience). 
• At least 2 years solid experience in outbound collections, credit control, accounts receivable, or customer account management. 
• Candidates for collections must have prior voice collections experience, ideally business-to-business. 
• Experience in high-volume customer portfolios, preferably within SaaS, logistics, technology, or service-based industries. 
• Background in dispute resolution, billing issue investigation, or AR reconciliation is highly advantageous. 

Technical & Functional Skills 

• Strong understanding of collections processes, debt recovery workflows, and AR principles. 
• Ability to read, interpret, and troubleshoot invoices, statements, contracts, and supporting payment documentation. 
• Proficient in using accounting/ERP systems (e.g., NetSuite, SAP, Xero, Oracle, MYOB, or similar). 
• Above average influencing and negotiation skills 
• Self-motivated, results driven, collaborative & team player with the ability to work autonomously. 
• Exceptional written and verbal communication skills 
• High Attention to details and problem solver. 
• Good command of MS Excel (e.g., VLOOKUP/XLOOKUP, pivot tables) and general data analysis tools. 
• Skilled in reconciling customer accounts, resolving unapplied cash, and clearing payment discrepancies. 

Technical Requirements 

• Should have personal and working laptop/ Desktop, and one (1) back up 
• Has Noise-cancelling headset (for interview and meetings) 
• Back up internet connection (at least 100 mbps)