Collection Specialist

5 days ago

Manila, National Capital Region, Philippines Security Bank Corporation Full time

About the Role

The
Collection Specialist
performs collection activities through outbound effort and answering inbound calls via the bank's devices and documents all transactions into the collections systems. The purpose of this role is to collect due amounts and ensure client information in the database is accurate and up to date.

How you'll contribute:

  • Perform activities according to the collections workflow using bank's collections system.
  • Perform probing new contact information to locate delinquent clients whose whereabouts or contact information is unknown.
  • Communicate with clients or related parties with the main goal of collecting promises to pay (PTP) and ensure accurate documentation of all transaction information into the collections system.
  • Monitor and reach the yearly and monthly KPIs (Number of connected calls daily, Number of PTPs collected daily, Number of kPTPs daily, Cash collected from target (team KPI), % of kPTP out of all connects, Call-Quality (per methodology of QA).
  • Escalate qualifying cases to their Team Leader for resolution (special cases, calls unable to be handled in a certain amount of time, etc.).
  • Prepare recommendation of accounts for endorsement to other Teams as an escalation measure (skip tracing, field visits, legal, etc.) according to escalation guidelines, to reach the client and secure payment.
  • May be assigned to other tasks to support the Unit (temporary assignment to inbound calling, skip tracing verification, etc.) as needed.

What we'll looking for:

  • Minimum of 2–3 years of experience in managing collections of past-due accounts for credit cards and loans through outbound calls, emails, SMS, and other communication platforms, preferably within the banking or financial services industry.
  • Proven experience in skip tracing techniques is required. Familiarity with dialer systems is an advantage.
  • Strong understanding of banking products, processes, and BSP regulations related to collections, consumer protection, and industry standards in complaints management.
  • Excellent verbal and written communication skills, with the ability to negotiate and resolve issues professionally.
  • Highly adaptable to a fast-paced, target-driven environment with a strong focus on achieving collection goals.
  • Willing to work on shifting schedules and extended hours, including weekends and holidays, as necessary.
  • Must be amenable to working onsite at both Alabang and Makati locations.

About Security Bank

Security Bank is one of the Philippines' best capitalized private domestic universal banks.

Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE:SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking.

We're recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance.

Most recently, we ranked as the #2 best employer in the Philippines and #54 globally on the prestigious Forbes' World's Best Employers 2023 list.

At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): "YOU matter."

Start your BetterBanking career with us today.

  • Collections Specialist

    5 days ago

    Manila, National Capital Region, Philippines Amazon Full time

    The Finance Operations organization works with every part of Amazon to provide operations accounting and operations excellence services with the highest level of controllership at the lowest cost to the company. We provide the backbone systems and operational processes which completely, accurately, and validly pay Amazon's suppliers, invoice our customers...

  • Collections Specialist

    5 days ago

    Manila, National Capital Region, Philippines Amazon Full time

    DESCRIPTIONThe Finance Operations organization works with every part of Amazon to provide operations accounting and operations excellence services with the highest level of controllership at the lowest cost to the company. We provide the backbone systems and operational processes which completely, accurately, and validly pay Amazon's suppliers, invoice our...

  • Operations and Data Entry Specialist

    5 days ago

    Manila, National Capital Region, Philippines VirtueStaff Full time

    We are seeking a reliable and detail-oriented Operations and Data Entry Specialist to manage critical, recurring monthly workflows across finance, content creation, and data entry for grant reports for our client. This is a multi-faceted role that requires strong professional communication skills, excellent time management, and the ability to process complex...

  • Legal Intake Specialist

    5 days ago

    Manila, National Capital Region, Philippines Outsourced Quality Assured Services Inc. (ISO Certified) Full time

    About Us: is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where...

  • R&D Specialist

    5 days ago

    Manila, National Capital Region, Philippines Jassen Harris Industries Corp. Full time

    Job SummaryThe R&D Specialist in Electronics is responsible for developing, testing, and improving electronic systems, components, and products. This includes circuit design, prototyping, diagnostics, and integration work. The role also involves researching new technologies that could lead to marketable solutions and coordinating with After-Sales to address...

  • US Insurance Claims Specialist

    5 days ago

    Manila, National Capital Region, Philippines Magic Full time

    About the ClientA roofing and home-services contractor headquartered in Florida with 30+ years of experience serving homeowners across Northeast Florida and the Orlando area. They provide roof repairs, replacements, inspections, and insurance claim assistance with an emphasis on licensed, quality workmanship and customer service. They operate regionally...

  • Patient Engagement Specialist

    4 days ago

    Manila, National Capital Region, Philippines Booth and Partners Pte Ltd Full time

    Patient Engagement SpecialistJob Description As a Patient Engagement Specialist, you will play a crucial role in providing exceptional patient experiences by efficiently managing patient registration, insurance verification, and pre-authorization processes. This role requires:Excellent attention to detail Strong communication skills Ability to collaborate...

  • Talent & Organizational Development Specialist

    7 days ago

    Manila, National Capital Region, Philippines SGS Full time

    Company Description SGS is the world's leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 99,250 employees, SGS operates a network of over 2,700 offices and laboratories around the world. Job Description Reporting LineTalent & Organizational Development...

  • Cisco SAM Licensing Speicalist-Remote

    5 days ago

    Manila, National Capital Region, Philippines GlobexPeople Full time

    Urgent Vacancy..We're Hiring: Cisco SAM Licensing SpecialistLocation: RemoteJob Type: Independent ContractorWork hours: 8AM – 5PM CSTWe are seeking an experienced Cisco SAM Licensing Specialist to lead licensing analysis, compliance, and optimization initiatives across Cisco's broad product portfolio. This role will heavily focus on Cisco...

  • Consultative Analytics Data Specialist II

    7 days ago

    Manila, National Capital Region, Philippines Crawford Full time

    DescriptionResponsible for acquiring and analyzing workers' compensation, claim information to manage data within scope of responsibility.ResponsibilitiesGather, analyze, and manage workers' compensation claim data, including medical records and work status updates, to ensure accurate and timely entry.Communicate with healthcare providers and stakeholders to...