Reservations Officer/Office staff

3 days ago

Dumaguete, Central Visayas, Philippines REGENT TRAVEL CORPORATION Full time ₱156,000 - ₱180,000 per year

Ø Collaborate with the Tours Supervisor to complete necessary projects; work independently on prior delegated tasks;

Ø Ensure an organized, clean, and tidy workspace especially with the filings of corresponding folders/files.

Ø Maintain and re-stock office supplies as needed in coordination with Tours Supervisor and the HR in Manila Office.

Ø Report any problems with office equipment; help resolve the issues if possible in coordination with Tours Supervisor and the HR in Manila Office.

Ø Answer phones, direct calls, take and deliver messages as needed; Sort and deliver incoming mail to appropriate persons / departments.

Ø Help to immediately resolve and mediate customer complaints as per quality standard procedures and ensure that these are timely and effectively addressed; attend to and assess clients' needs, concerns and submit reports to the Tours Supervisor.

Ø Attend to walk-in clients' inquiries and service requests;

Ø Book airline seat requests of clients on the company's GDS or airline provided computerized booking system;

Ø Coordinate with the authorized Tours Ticketing Staff in Manila for the issuance of tickets for Dumaguete branch walk-in/other accounts;

Ø Inform clients of travel requirements in accordance with regulatory and statutory requirements related to FITs, etc.;

Ø Follow existing procedures on booking and applicable Tours-related services as documented in the company's quality manual;

Ø Ensure that copies of contracted rates of local/international tour operators are updated;

Ø Ensure that the tickets for release and land arrangements have corresponding cash payment/s;

Ø Accomplish the Daily Activity report for all service requests for submission to the Tours Supervisor copy furnish the Chief Operating Officer, Chairman and HR in Manila on a daily basis;

Ø Perform other related functions that may be assigned by the Tours Supervisor and/or the Chief Operating Officer from time to time.

Job Type: Full-time

Pay: Php13, Php15,000.00 per month

Language:

  • English (Preferred)

Work Location: In person

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