Accounting Team Lead

1 week ago

Pasig, National Capital Region, Philippines KDCI Outsourcing Full time

Posted on:

December 29, 2025

Pasig, City

Job Summary

KDCI Outsourcing is hiring an Accounting Team Lead (AP/AR) to oversee daily accounts payable and accounts receivable operations while leading a team supporting US-based clients in a BPO environment. This role goes beyond task execution and requires a strong understanding of service delivery, client expectations, and operational impact.

The Accounting Team Lead is responsible for ensuring accurate processing, consistent service levels, and continuous improvement across AP/AR functions. Success in this role is measured by the ability to anticipate issues, guide the team effectively, communicate clearly with stakeholders, and deliver reliable, high-quality service aligned with SLAs and KPIs.

Key Responsibilities

Client & Stakeholder Management

Serve as the primary point of contact for clients, managing escalations, inquiries, and regular updates
Maintain timely, clear, and professional communication regarding deliverables, timelines, and issues
Ensure client expectations align with agreed SLAs, KPIs, and service standards
Represent AP/AR operations with a strong understanding of how financial processes support business performance

Team Leadership & Development

Supervise, mentor, and coach AP/AR Specialists to drive performance, accuracy, and efficiency
Conduct regular performance reviews and provide clear, actionable feedback
Support onboarding, training, and ongoing knowledge-sharing initiatives
Promote accountability, ownership, and collaboration within the team
Act as the first escalation point for team-related concerns

Process & Operations Management

Oversee daily AP/AR operations, including invoice processing, payments, billing, collections, and account reconciliations
Monitor team performance against KPIs, SLAs, and quality standards
Ensure compliance with US accounting standards, client-specific policies, and internal controls
Identify process gaps and recommend improvements to enhance efficiency, accuracy, and scalability
Coordinate closely with internal stakeholders to ensure consistent and reliable service delivery

Job Requirements

Education & Experience

Bachelor's degree in Accounting, Finance, or a related field
1–3 years of full accounting experience with direct exposure to US companies or clients
Proven experience leading, coordinating, or acting as a senior resource for an AP/AR team
Demonstrated understanding of BPO operations, client delivery models, and service-level management

Knowledge, Skills & Abilities

Strong understanding of end-to-end AP/AR cycles, including billing, collections, and reconciliations
Hands-on experience with QuickBooks and Microsoft Dynamics
Strong business acumen with the ability to link accounting processes to operational and client outcomes
Excellent written and verbal communication skills for client-facing interactions
Strong organizational, prioritization, and problem-solving abilities

Work Ethics & Traits

Proactive and Accountable – Takes ownership of deliverables and follow-through
Detail-Oriented – Maintains accuracy while meeting deadlines
Leadership-Oriented – Balances empathy with firmness in people management
Client-Focused – Understands the impact of financial operations on client satisfaction
Professional and Reliable – Builds trust with clients and internal stakeholders

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Employment Code:

Benefits

Medical & Dental Plan

SSS, Philhealth, and HDMF

Paid Sick Leave

Paid Emergency Leave

Convertible Vacation Leave

Maternity/Paternity Leave

Annual Performance Evaluation

Work From Home / Online Jobs: Employees may occasionally be asked to report onsite if the need arises.

Performance-based Bonuses

Overtime Pay

Holiday Pay

Night Differential

Referral Incentive Program

Company-sponsored Trainings

Monthly Food Party