Front/ Back Office Solution Consultant

FIND YOUR 'BETTER' AT AIA

We don't simply believe in being 'The Best'. We believe in better - because there's no limit to how far 'better' can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we'd love to hear from you.

About the Role

• Serve as key SME / specialist in the respective assigned domain, e.g. Front (agency, PD, Corp Solution, Marketing), Middle (Operations, Risk and Compliance, etc) or Back office (Finance, HR) capabilities.
• Provide support to define best and simplified process business within respective domain, align with new regulatory, market changes to deliver efficient and integrated business processes.
• Deliver clear and well thought through requirements to implementation team to avoid/minimise ambiguity
• Manage business requirement scope to ensure validity and integrity in delivery committed business outcomes
• Manage and control scope creep
• Own delivery quality assurance by ensuring comprehensive testing is performed with evidence against defined requirements

Roles and Responsibilities:

• Provide data-driven recommendation on requirements when there is a contention on the merit of the requirement
• Perform deep dive with business users to understand pain points so recommendations could be provided
• Provide assistance to production support team during incident, where needed and find mitigation to make sure business continuity especially for critical system
• Collaborate with business to provide best and efficient process business and system flow for both Business and IT to obtain sign off/endorsement from key stakeholders
• Respond and provide evidence to audit team, as needed by collaborating with respective Business stakeholders and IT Governance Team.
• Lead and recommend remediations during delivery when issues arise specifically relating to requirements and/or business processes
• Perform business impact analysis, non-functional requirement on all new/enhanced application deployment and to assist IT and Business in preparing and executing testing activities
• Follow up and manage business issue prioritizations to ensure timely resolution per committed timeline/deadline
• Define test scope to be covered per delivery requirements
• Support and review test scenarios and cases to ensure coverage adequacy against scope delivered
• Support User Acceptance Test against business requirement scope to ensure test results are aligned with expected outcomes
• Assist in troubleshooting and production support incident, as needed and to recommend workaround/remediation where issue is relating to requirement and business process

Minimum Job Requirements:

• University graduate with a minimum of 6 years of relevant experience in IT Business Analyst/System Analyst, IT Applications, IT Testing.
• Insurance knowledge is a must preferably with LOMA certifications.
• Significant demonstrable experience working as IT Business Analyst or same level in a multi-national organization or leading management consultancy
• Excellent understanding of SDLC, Testing and Collaboration Suites.
• Ability to identify innovation opportunities, define and deliver innovative ideas.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.