Digital & Technology Assistant Manager (Mactan, Cebu)

Role: Digital & Technology Assistant Manager (Mactan, Cebu)

Company description:

We are the food travel experts. So what does that mean? It means that we are experts in creating and running food outlets in locations where people are on the move. Whether it's jetting off somewhere more exotic, getting on a train or stopping off at a motorway service area, we will make sure the food and drink on offer is the ideal selection to meet the needs of the many different types of traveller.

Globally, we now operate in 35 countries worldwide at around 600+ sites, and we have an extensive portfolio of more than 500 international, national, local and speciality brands. These include our own brands, such as Upper Crust, Ritazza and Camden food co. as well as brands we franchise, including M&S, Starbucks and Burger King. We've also work with a number of famous chefs, including Jamie Oliver and Gordon Ramsey, to create bespoke brands.

We strongly believe that by creating a culture where our values are front and centre and lived and breathed, we will achieve our vision of being the leading food and beverage operator in travel locations worldwide.

Our values, listed below, are integral to our business and underpin everything we do. They were developed in consultation with our teams across the world and reflect what it means to be part of the SSP team.

• We are one team
  … working together and sharing our best ideas to fulfil our global potential.
• We are results focused
  … delivering great food and service for our customers and outstanding results for our clients, shareholders and colleagues
• We all make a difference
  … respecting each other, acting responsibly and being accountable for the contributions that we make.
• We are bold
  …seizing opportunities, innovating and quickly adapting every day.
• We celebrate success
  … recognising and valuing everyone's achievements

Main Responsibilities:

• Digital Transformation Support
  : Assist in planning, executing, and optimizing digital projects (e.g., POS systems, online ordering, mobile apps, loyalty programs, kiosk/self-ordering, payment solutions).
• System Administration:
  Oversee daily support, maintenance, and troubleshooting for critical restaurant technology systems, including POS, inventory management and back-office platforms.
• Project Management:
  Coordinate with vendors, IT teams, and business users to ensure timely and successful rollout of new technology solutions and the successful launch of new F&B / Lounges within Hong Kong.
• Data & Analytics:
  Support data collection and analytics initiatives to provide actionable insights on sales, customer behaviour, and operational efficiency.
• Cybersecurity & Compliance:
  Help ensure all systems comply with company and regulatory standards working closely with regional and global teams for execution
• Understanding of Cyber Security frameworks and certifications such as NIST.
• Training & Support:
  Deliver training and support to restaurant team and back-office team on new digital tools and technologies.
• Stakeholder Communication:
  Act as a liaison between restaurant operations, IT, and vendor partners to gather feedback, address issues, and communicate updates.
• Continuous Improvement:
  Proactively identify and recommend technology enhancements to improve guest experience and streamline operations.

Requirements:

• Bachelor's degree in information technology, Computer Science, or related field.
• 4 years or above solid experience within Digital & Technology roles. Experience in F&B / Hospitality industry preferred. Person with more experience would be considered for Digital & Technology Manager
• Strong attention to detail and accuracy in paperwork and reports.
• Ability to multi-task and work independently.
• Knowledge of data analytics, business intelligence tools, and reporting dashboards for restaurant performance tracking.
• Familiarity with cybersecurity best practices and data privacy standards in F&B systems.
• Exposure to cloud-based platforms and POS integration with accounting or HR systems.
• Ability to train and guide restaurant teams in adopting new technologies.
• Innovative mindset and strong adaptability to emerging F&B tech trends.

SSP are proud to be an equal-opportunity employer that seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.

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