E-Commerce Specialist

2 days ago

Taguig, National Capital Region, Philippines 88 Prestige Brands Inc. Full time

Directly reporting to the E-Commerce Manager, the E-Commerce Specialist will support the growth of the company's online business by implementing sales-driving strategies across multiple E-Commerce platforms, managing and planning inventory, enhancing customer engagement and experience, and ensuring smooth day-to-day operations.

Channel Management

  1. Assist in developing and implementing e-commerce strategies that will drive growth of the brand in various E-Commerce channels.
  2. Handles the day-to-day operations and maintenance of multiple E-Commerce channels, such as product enrollment, content updates, and refreshing key visuals.
  3. Ensure on-time campaign/promo enrollment.
  4. Ensure all product data—including images, descriptions, product details, and pricing—is accurate and up to date.
  5. Optimize brand exposure in all online channels during major campaigns as well as regular business-as-usual periods.
  6. Monitor sales performance, page and product analytics.
  7. Work closely with the marketing team to enhance E-Commerce channel visibility and support the promotion of campaigns, deals, and other initiatives.

Operations

  1. Track store performance and key KPIs across channels, liaising with platform customer service teams to resolve any concerns.
  2. Work closely with the warehouse team to manage order processing, fulfillment, delivery, and returns, while ensuring smooth replenishment of inventory on e-commerce platforms.
  3. Work closely with E-Commerce platform warehouse and fulfillment teams to ensure efficient handling of inventory, including inbound and outbound logistics, order fulfillment, and delivery.

Inventory Planning and Management

  1. Track assortment and inventory levels, ensuring timely replenishment to maintain stock availability.
  2. Generate a weekly report summarizing sales trends and inventory levels.
  3. Monitor sell-through of new arrivals.

Customer Service

  1. Monitor and gather customer feedback and manage inquiries through chat support.
  2. Implement customer retention and loyalty programs.

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