E-Commerce Operations Specialist

2 days ago

Taguig, National Capital Region, Philippines M-Commerce Corporation Full time ₱360,000 - ₱480,000 per year

Key Responsibilities

Shop Operations

  • Execute listing creation and ensure accurate ERP binding.
  • Monitor warehouse stock and inventories and coordinate replenishment across channels.
  • Supervise CSR including chat broadcast, customer inquiry response quality, and SOPs.
  • Maintain account health across platforms (violations, late shipment rate, cancellation rate, etc.).
  • Build order forecasting models based on campaign plans, conversion trends, and historical performance.

Campaign Operations

  • End-to-end execution of all campaigns across TT/SHP/LAZ.
  • Develop and implement pricing strategy, merch schemes, bundles, and value packs to maximize conversion and margins.
  • Coordinate merch sourcing and ensure smooth procurement & logistics readiness before campaigns.
  • Monitor livestream performance, oversee the optimization of live scenes, scripts & offer mechanics, and ensure daily run rates are achieved.

Qualifications

  • 2–5 years of experience in e-commerce operations, ideally from FMCG, beauty, or marketplace industries.
  • Strong understanding of campaign mechanics, pricing/merch strategy, and platform traffic logic.
  • Excellent Excel proficiency (pivot, VLOOKUP, logical formulas).
  • Strong communication in English; able to work with cross-functional teams and external partners.
  • Highly structured, detail-oriented, and able to manage multiple moving parts under tight timelines.
  • Proactive, growth-driven mindset; able to identify problems before they happen and propose solutions.

Job Type: Full-time

Pay: Php30, Php40,000.00 per month

Work Location: In person

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