Senior Quality Lead

Enshored has been powering growth for disruptive brands and leading companies in the US and Europe since 2014. As part of Inc 5000 fastest-growing companies in the US, our commitment to pushing the extra mile helps our clients reach their business' optimal growth potential, may it be from the ground up or by innovative transformation.

Our team is composed of hand-picked talented individuals adapted to handle themselves in a balanced environment of smart and hard work while maintaining a dynamic relationship with stakeholders, leaders, and team members. Important decisions revolve around the guidance of our core values, especially when choosing the right people:

• Grit. We never give up. We don't always know the answer, but we don't give up until we  crack it. Sticking at it makes us stronger.
• Curiosity. We want to know you, what makes you tick and what it will take to help you grow.
• Learning. Learning is the key to mobility, growth, and transformation. It's a commitment. We're committed.
• Grace. The unconditional love for our fellow man. What is this world without love – merely a transactional scorecard of winners and losers. We don't want to reinforce that operating system. We are driving a paradigm shift to an infinite mindset where we start from the knowledge that there is plenty to go around.
• Honesty & Sincerity. Being true to ourselves. Being honest, being open, trustworthy and truthful. Sincerity provides depth to honesty, as our honesty at times can even betray us, as we all hide behind our deep pain and hurt.
• Integrity. Integrity is standing up for what we believe is right and living by our highest values.

Our philosophy leads us to invest in the best people we can find, and working side by side, we help them build the career paths they deserve.

Don't just take our word for it; experience the growth yourself

If you don't know where to start, check us out at

DUTIES AND RESPONSIBILITIES

• Lead the SQA team including all leadership admin & coaching responsibilities.
• Review internal audit disputes.
• Audit the Auditor (ATA) - audit accuracy check.
• WBR, MBR, & QBR: Quality Results, Analysis, Recommendation & Action Plans.
• Facilitate weekly quality review with QAs.
• Update of huddle document and moderation guideline whenever policy updates & clarifications from the client are received.
• Spearhead weekly sync up with Ops officers.
• Generate calibration test items.
• Spearhead weekly internal calibration (with MNL officers).
• Generate internal calibration report.
• Spearhead weekly global calibration (with US).
• Sampling Audit: full 360-cycle review, appeal, analysis, discussion of analysis with stakeholders, discussion w/ agents via huddle session.
• Liaise with the Training team for upskill/cross-skill needs of operations.
• QA coverage and scheduling.
• Onboarding of new QA & SQA.
• Ad hoc requests from client & stakeholders.

MINIMUM REQUIREMENTS AND QUALIFICATIONS

• Bachelor's/College degree.
• Proven interest in technology and how it is changing the world of work.
• With at least two years of Quality Assurance experience.
• With at least one year of Sr Quality Assurance experience.

Demonstrated competency in the following areas is also required:

• Attention to detail.
• Analytical Skills.
• Commitment to delivering to the highest quality first time.
• Proven ability to work to deadlines and under pressure with a positive attitude.
• Strong communication skills in written English and able to communicate effectively with a team in English.
• Examples of taking the initiative in a work setting, with positive outcomes.
• Coaching and development abilities.
• Ability to lead a team.

About Enshored 

Enshored is the leading outsourcer for start-ups. We're here for the innovators, for the scalers. We're here for the creators, for the makers, for the horizon scanners who saw it and then went out there and built it. We believe that when our people thrive, our clients thrive too. When we all thrive, the world becomes a better place.

At Enshored, this means: We support our people to achieve their potential and contribute to their best ability through structured learning and career development. We embrace diversity. We understand that people are all different and need different challenges. We don't treat individuals as cogs in the machine. We provide the environment, tools, and support system to thrive.