Team Manager

4 days ago

Cebu City, Central Visayas, Philippines Support Services Group Full time

As a Team Leader for our retention account, you will lead by example and drive the success of your team. Your responsibilities will include:

  • Managing and enhancing the productivity performance of agents in client service delivery and revenue generation.
  • Conducting productivity reviews, providing coaching, implementing performance improvement plans, and fostering skills enhancement and development.
  • Training and motivating agents to ensure the completion of high-quality and timely work.
  • Evaluating performance, coaching agents for improvement, and maintaining performance according to set targets.
  • Overseeing the daily attendance of assigned agents.
  • Communicating regularly and effectively with employees at all levels.
  • Creating a positive work environment that supports morale, quality work, and high productivity.
  • Maintaining an atmosphere that encourages employees to share ideas for continuous improvement.
  • Keeping the team aligned with company and client goals and results.
  • Taking responsibility for decisions made and being directly answerable for the team's productivity performance.
  • Completing and submitting all necessary paperwork and reports thoroughly and on time.

About You:

  • Prior Senior Team Leader or Team Manager experience
  • Proficiency in Microsoft Office, especially PowerPoint and Excel.
  • Can speak in Tagalog well
  • Strong team player with excellent communication, presentation, and task management skills.
  • Analytical mindset with problem-solving abilities.
  • Ability to multitask in a fast-paced environment and act with a sense of urgency.
  • In-depth knowledge of performance metrics.

Perks That Await You:

  • Competitive compensation package. #BetterWithSSG
  • Exciting career growth opportunities.
  • A vibrant and inclusive workplace culture.

Ready for the Challenge? Elevate your career with us

If you are ready to take on the challenge of leading a growing team in a retention-focused environment, we want you on our team Take the next step in your career and be part of an organization that values your skills and dedication. Apply now and be ready to elevate your career to new heights

Company Description:

Support Services Group is a global, omnichannel contact center solutions company founded in 1998 with headquarters in Waco, Texas. Our company provides tailored, omnichannel solutions for Technical Support, Customer Care, E-commerce and Retail, RMA Management, B2B/B2C Sales, Sales Support, membership services, travel services, and more. Our mission is to deliver extraordinary customer care to brands that prioritize customer satisfaction and loyalty. We have strategically located ourselves in 10 countries with 20+ locations and 10,000+ employees. With the right People, Technology, and Solutions, we offer unparalleled customer experience to all clients worldwide.

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