Front Desk Associate

2 days ago

Makati City, National Capital Region, Philippines PrimaCare Dental Full time $40,000 - $60,000 per year

The Front Desk Associate is responsible for administering the day-to-day activities of the business office, including: maintenance of the records of patients, scheduling of patients, inventory and order of dental supplies, and updating the daily and monthly report.

Duties and Responsibilities:

Reception Management

  • Manage day-to-day operations of dental clinics. (e.g. open and close dental clinic according to management)
  • Maintain the cleanliness of the reception area, treatment and sterilization area.
  • Check the daily schedules of the patient's appointment
  • Maintain and do a liquidation of petty cash
  • Answer and respond to telephone calls with professionalism.

Patient Management

  • Maintain a neat and clean reception area at all times and greet all the patients with courtesy.
  • Assist patients to complete all necessary forms and documentations.
  • Check and update patient information in the system.
  • Oversee patient relations and handle patient complaints
  • Able to check the schedule of the dentist on a daily basis. Confirm and follow up upcoming appointments and recalling patients according to their scheduled date thru calls and text before and the day of their appointment.
  • Check patient list to fill in cancellation and no show appointment times
  • Collect payment from patients at the time of the treatment
  • Assist in the treatment room as needed

Records Management

  • Ensuring the accuracy of the daily Report, expense Report, monthly closing of accounting and some additional reports based on the assigned tasks per branch (e.g. using freely dental & google drive.
  • Gather, update and accurately record the patient's information to the system.
  • Securing complete charting and patient consent and treatment done must be scanned and uploaded and documented properly.

Inventory Management

  • Monitor inventory and order dental supplies as needed.
  • Monitor and make sure all dental supplies equipment is working properly.

Other tasks

  • Securing the sales of the clinic will deposit it to the bank immediately.
  • Communicating and coordination of the Clinic to the Management at all times.

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