Senior Change Analyst

4 days ago

Manila, National Capital Region, Philippines Satellite Office Full time

OPERATIONS AND CHANGE SENIOR ANALYST

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.

WHAT IS AN OPERATIONS AND CHANGE SENIOR ANALYST?

Our awesome client, a leading fintech company based in Australia is looking for an Operations and Change Senior Analyst to be part of their team.

  • As the Operations & Change Senior Analyst at Send, you will be a key member of the operations team, reporting directly to the Business Operations Manager under Chief Risk and Operations Officer (CROO) function. This role is fundamental to the successful execution of our business strategy, focusing on the hands-on delivery of tasks within strategic initiatives. You will support the management of business-wide change, assist in coordinating projects, and contribute to the optimisation of our core processes. This position acts as the engine for on-the-ground execution, providing the detailed analysis and coordination necessary to support the Business Operations Manager and other leaders.

WHAT WILL BE YOUR MAIN RESPONSIBILITIES?

Change Management & Strategic Enablement

  • Lead the development and execution of end-to-end change management plans for all assigned strategic initiatives, incorporating impact assessments, stakeholder analysis, and communication strategies.
  • Actively enable the achievement of strategic objectives by rigorously tracking progress against goals, managing dependencies, and reporting on the status of change adoption across the business.
  • Develop and distribute targeted communications to ensure all impacted stakeholders are informed and engaged throughout the change journey.
  • Establish and manage feedback mechanisms to address concerns, mitigate resistance, and ensure a smooth transition for all teams.

Program & Initiative Delivery

  • Oversee the delivery of key business programs by actively tracking the progress of all associated workstreams and strategic initiatives against established timelines and milestones.
  • Drive accountability across the business by proactively tracking action items, managing dependencies, and ensuring consistent follow-up on deliverables to meet deadlines.
  • Implement and manage a robust risk and issue management process for all assigned initiatives, escalating critical items to the Business Operations Manager with proposed mitigations.
  • Establish a clear rhythm for project reporting, ensuring all stakeholders have transparent visibility on status, progress, and risks.

WHAT ARE WE LOOKING FOR?

  • A minimum of 4-6 years of experience in business operations, change management, project coordination, or a similar analytical role.
  • Strong project management skills, with the ability to manage multiple projects simultaneously and deliver results within deadlines.
  • Excellent communication and interpersonal skills, with the ability to effectively collaborate with and influence stakeholders at all levels of the organisation.
  • Strong analytical and problem-solving skills, with a demonstrated ability to use data to inform decisions and a high level of proficiency in building operational dashboards and reports.
  • Professional certifications in Project Management or Change Management are desirable.
  • Experience working in a fast-paced, dynamic environment, such as a fintech or scale-up, is a plus.

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