Housekeeping Team Lead

2 weeks ago

Newport Metro Manila, Philippines GILGAMESH CORPORATION Full time ₱900,000 - ₱1,200,000 per year

Staff Supervision & Training:


• Supervise, schedule, and assign housekeeping tasks to staff members.


• Train new housekeeping employees on company standards, safety protocols, and proper cleaning procedures.


• Ensure employees are following all cleaning, health, and safety guidelines.


• Conduct performance reviews and provide feedback to staff on performance and areas for improvement.

Quality Control:


• Inspect rooms, common areas, and facilities to ensure cleanliness standards are consistently maintained.


• Address any deficiencies and take corrective actions when needed.


• Ensure guest satisfaction by responding to guest requests and complaints regarding housekeeping services.

Inventory and Supplies Management:


• Ensure a high level of customer service by addressing guest requests, special cleaning needs, or complaints in a timely and professional manner


• Assist in creating a welcoming atmosphere in the facility through attention to detail in cleanliness and presentation

Guest Relations:


• Ensure a high level of customer service by addressing guest requests, special cleaning needs, or complaints in a timely and professional manner


• Assist in creating a welcoming atmosphere in the facility through attention to detail in cleanliness and presentation.

Health & Safety Compliance:


• Ensure that all housekeeping operations comply with health, safety, and environmental regulations.


• Maintain a safe working environment by identifying hazards and taking appropriate actions.


• Keep up with housekeeping industry trends and ensure compliance with the latest standards and guidelines.

Team Coordination:


• Lead by example, fostering teamwork, positive morale, and open communication among staff.


• Organize and participate in team meetings to discuss challenges, strategies, and operational improvements.


• Address any issues with staff performance or interpersonal conflicts, ensuring that they are resolved promptly and professionally.

Reporting:


• Report directly to the Housekeeping Manager or Hotel Operations Manager


• Keep detailed records of staff schedules, inventory, and room inspections.


• Handle administrative tasks such as creating work orders, incident reports, or


• maintenance requests.

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