HR- KPI/SLA Specialist
7 days ago
-Propose an operating model for Global Shared Services, based on the above-mentioned principles, including governance, Structure, roles and decision-making rights, that meet clients' needs and ensure fast, efficient delivery.
-Develop workflows, Key Performance Indicators and Service Level Agreements for each workflow
-Identify tools to track, monitor and report on SLAs and KPIs within existing technology stack
-Identify tools to gauge clients' satisfaction within existing technology stack
-Identify additional efficiencies and opportunities for further centralisation and standardisation
-Design workflows and processes using identified tools and resources to track, monitor and report on SLAs and KPIs
-Establish the service capacity per FTE (number of transactions processed by 1 FTE). Ex: number of employees payrolled by 1 FTE for IP Payroll desk and Local Payroll desk for main and off-cycle payroll.
-Develop communication plan to clarify roles and address queries/concerns.
Review and assess transactions outside of the current Manila Administrative Centers that could be transferred to GSSC
Key deliverables:
-Interview Key Informants to assess the current set up and structure and future needs (1 week)
-Design structure (s) based on future needs to be able to deliver efficiently, leveraging technology and automation, including ERP (2 weeks)
-Map out the service capacity per FTE (2 weeks)
-Design workflows, processes, KPIs, SLAs (1 month)
-Identify and operationalise resources and tools to monitor KPIs and SLAs (1 week)
-Design clients' survey to gauge clients' satisfaction (1 week)
Qualifications:
Education:
- An advanced university degree (Master's or higher) in Human Resources, Law or equivalent
Expertise & Skills required:
- 8-10 years of experience in Human Resources including organizational design
- Experience in management change
- Experience in establishing Shared Services Centers
- Excellent communication skills (verbal and writing); fluent in English (additional language is an asset)
- Excellent knowledge of ERP
-
KPI/SLA Specialist – Global Shared Services
2 days ago
Makati City, National Capital Region, Philippines Panoptik Global Full time $104,000 - $130,878 per yearJob Title: KPI/SLA Specialist – Global Shared ServicesLocation:Makati (onsite)Employment Type:4 months contractJob OverviewWe are seeking aKPI/SLA Specialistwith expertise in change management, organizational design, and shared services operations to support the establishment of a Global Shared Services Center (GSSC) HR component. The role focuses on...
-
HR Manager- KPI/SLA
7 days ago
Makati City, National Capital Region, Philippines Systemantech, Inc Full time ₱1,000,000 - ₱1,200,000 per year-Propose an operating model for Global Shared Services, based on the above-mentioned principles, including governance, Structure, roles and decision-making rights, that meet clients' needs and ensure fast, efficient delivery.-Develop workflows, Key Performance Indicators and Service Level Agreements for each workflow-Identify tools to track, monitor and...
-
HR Director
2 weeks ago
Makati City, National Capital Region, Philippines Onward Worldwide Management & Consultancy Full time ₱2,000,000 - ₱2,500,000 per yearThe team is seeking a strategic leader who can manage the HR business unit as a profit-generating arm of the company. This role requires someone with extensive experience in HR operations, client service delivery, and business management — capable of achieving EBITDA targets by effectively managing revenue and controlling costs. The ideal candidate will be...
-
HR Administration Specialist
2 weeks ago
Makati City, National Capital Region, Philippines Epic Healthcare Staffing Shared Services, Inc. Full time ₱900,000 - ₱1,200,000 per yearRole Overview:The HR Administration Specialist plays a key role in supporting the HR Manager by handling the execution of HR processes and ensuring seamless day-to-day HR operations. This role focuses on HR administration, employee lifecycle processes, HR data management, and compliance, helping to maintain an efficient and employee-friendly workplace.Key...
-
HR Specialist
5 days ago
Makati City, National Capital Region, Philippines Dacon Corporation Full time ₱900,000 - ₱1,200,000 per yearRole DescriptionThis is a full-time role for an HR Specialist - Learning and Development at Dacon Corporation. This on-site role is located in Makati City. The HR Specialist will be responsible for developing and implementing learning programs, conducting training sessions, assessing the effectiveness of training programs, and ensuring all training...
-
HR Payroll Officer
5 days ago
Mandaluyong City, National Capital Region, Philippines Primus@knowledge@Specialist Full time ₱900,000 - ₱1,200,000 per yearThe Opportunity @Specialist' is seeking a talented HR Payroll Officer to join our team. This is a full-time position based in Mandaluyong City, Metro Manila. In this pivotal role, you will be responsible for managing the payroll process and ensuring accurate and timely compensation for our valued employees.Key ResponsibilitiesProcess bi-weekly payroll for...
-
HR Specialist
7 days ago
Makati City, National Capital Region, Philippines Hacienda Asia Plantations, Inc. Full time ₱360,000 - ₱420,000 per yearRole DescriptionThis is a full-time role for an HR Specialist - Learning and Development at Dacon Corporation. This on-site role is located in Makati City. The HR Specialist will be responsible for developing and implementing learning programs, conducting training sessions, assessing the effectiveness of training programs, and ensuring all training...
-
HR Specialist
2 weeks ago
Makati City, National Capital Region, Philippines TalentUS Inc. Full time ₱1,500,000 - ₱3,000,000 per yearJob summary:Ka-Eastern HR Specialist will be responsible for the sourcing, and assessment of aspirant candidates to various talent requirements of the company; initiates the provision of necessary business tools needed by all new hires and onboards them via conduct of Day1 Orientation prior endorsement to respective requisitioning parties. To effectively...
-
Payroll Specialist
7 days ago
Makati City, National Capital Region, Philippines HR TechX Corporation Full time ₱300,000 - ₱360,000 per yearJob Summary:The Payroll Specialist is responsible for ensuring accurate and timely processing of employee payroll. This role involves maintaining payroll records, verifying timesheets, calculating wages, and ensuring compliance with labor laws, company policies, and tax regulations. The Payroll Specialist works closely with HR and Finance to resolve payroll...
-
Beauty Retail Specialist
7 days ago
Makati City, National Capital Region, Philippines HR Spectacles Full timeWhat you'll be doingDeliver outstanding customer service by greeting customers, understanding their needs.Demonstrate and explain the features and benefits of beauty products to customersProcess sales transactions and handle cash and credit card payments accuratelyMaintain store cleanliness, product displays, and inventoryAssist with stock management and...