Customer Service Agent

3 days ago

Panglao Central Visayas, Philippines 1Aviation Groundhandling Services, Corp. Full time

Department
Customer Service - Tagbilaran

Employee Type
Probationary

Now Hiring: Customer Service Agent – Tagbilaran (Bohol) | Join the 1Aviation Team
Are you passionate about customer service and aviation? 1Aviation is looking for dynamic and service-driven individuals to join our growing team as Customer Service Agents in Tagbilaran (Bohol). If you thrive in a fast-paced airport environment and enjoy delivering exceptional guest experiences, this opportunity is for you

Job Overview
As a Customer Service Agent, you will be the frontline representative of 1Aviation, attending to passenger needs, resolving inquiries, and ensuring smooth ground operations in accordance with airline and airport policies.

Key Responsibilities

  • Represent 1Aviation's Vision, Mission, and Core Values in all passenger interactions.
  • Ensure full compliance with aviation safety, security, quality, and customer service standards.
  • Handle check-in, boarding, and gate operations according to airline procedures.
  • Attend daily pre-flight and post-flight briefings.
  • Maintain cleanliness and order at check-in counters and boarding gates.
  • Respond to guest inquiries and complaints with empathy and professionalism.
  • Assist with disruption management and escalate complex issues when needed.
  • Prepare and manage sales and cash reports; ensure safe handling and remittance of collections.
  • Provide special handling assistance for VIP, PWD, and elderly passengers.
  • Stay onsite post-flight for up to 30 minutes to manage any flight returns.
  • Perform additional tasks assigned by the Station Supervisor.

Qualifications

  • Must be a bachelor's degree holder, preferably in Hospitality Management, Tourism, or a related field
  • Preferably with prior experience in a Customer Service role, ideally in an airport or travel setting
  • Service-oriented and committed to delivering high-quality guest experiences
  • Strong communication and interpersonal skills
  • Ability to stay calm under pressure and solve problems effectively
  • Willing to work in a rotating shift schedule including weekends and holidays

Work Location:
Bohol-Panglao International Airport – within proximity of the airport

Why Join Us?

  • Be part of a fast-growing aviation company with strong values
  • Work in a dynamic, people-first environment
  • Enjoy career development opportunities and training support
  • Make an impact on passenger experience and airport operations

Apply Now
If you're ready to take your career to new heights with 1Aviation, apply today and become a key part of our ground operations team

Experience Range Range (Years)
0 - 5 years

Job posted on

  • Customer Service Agent

    2 weeks ago

    Kalibo, Western Visayas, Philippines 1Aviation Groundhandling Services, Corp. Full time ₱150,000 - ₱250,000 per year

    DepartmentCustomer Service - KaliboEmployee TypeProbationaryExplore this opportunity as a Customer Service Agent at Kalibo Airport and join our growing team at 1AviationAttends to passenger needs and requirements based on company policies and procedures within the assigned area.What You Will DoEnsure that 1Aviation's Vision, Mission, and Values are...

  • Customer Service Agent

    5 days ago

    Malay, Western Visayas, Philippines 1Aviation Groundhandling Services, Corp. Full time ₱150,000 - ₱250,000 per year

    DepartmentCustomer Service - CaticlanEmployee TypeProbationaryExplore this opportunity as aCustomer Service Agentat Caticlan Airport ( Godofredo P. Ramos International Airport) and join our growing team at 1AviationAttends to passenger needs and requirements based on company policies and procedures within the assigned area.What You Will DoEnsure that...

  • Customer Service Agent

    3 days ago

    Cabatuan, Western Visayas, Philippines 1Aviation Groundhandling Services, Corp. Full time ₱150,000 - ₱250,000 per year

    DepartmentCustomer Service - IloiloEmployee TypeProbationaryExplore this opportunity as a Customer Service Agent inIloilo International Airportand join our growing team at 1AviationAttends to passenger needs and requirements based on company policies and procedures within the assigned area.What You Will DoEnsure that 1Aviation's Vision, Mission, and Values...

  • Customer Service Manager

    3 weeks ago

    , Eastern Visayas, Philippines Monroe Consulting Group Full time

    Overview Executive search firm Monroe Consulting Group Philippines is recruiting on behalf of a prominent and expanding logistics company in the Philippines. We are seeking a highly motivated and dedicated Customer Service Manager to join the organization. The job will be based in Intramuros, Manila. Job Summary The Customer Service Manager will be...

  • Call Center Agents

    3 days ago

    Panglao, Bohol, Philippines Compliance PH Inc Full time ₱1,696,000 - ₱2,400,000 per year

    We Are Hiring Call Center Agents & Appointment SettersLocation: Tawala, Panglao Island, Bohol, PhilippinesAccount: Australian Day Shift (Voice Account) About the RoleWe are looking for motivated Call Center Agents and Appointment Setters to join our growing team. You will handle outbound/inbound calls for our Australian clients, assist customers with...

  • Customer Service Agent

    5 days ago

    Silay, Western Visayas, Philippines 1Aviation Groundhandling Services, Corp. Full time ₱150,000 - ₱250,000 per year

    DepartmentCustomer Service - BacolodEmployee TypeProbationaryExperience Range Range (Years)0 - 15 yearsJob posted on

  • Customer Service Representative

    3 days ago

    Bohol, Central Visayas, Philippines TaskUs Full time ₱150,000 - ₱300,000 per year

    Customer Service Representative | No Experience Required | TaskUs BoholJob Title/ Designation - Teammate positionExperience required - No BPO experience requiredJob Location - Tagbilaran City, Boho**lTeammate Job Descripti**onAs a Teammate, you will receive inbound and/or place outbound calls. You will provide accurate and timely responses to inquiries...

  • Freelance Sales Agent

    1 week ago

    Panglao, Bohol, Philippines Magwayen Organics, Inc Full time ₱48,000 - ₱60,000 per year

    Position: Freelance Sales Agent - Panglao, BoholCompany: MAGWAIEmployment Type: Temporary / Freelance (November April 2026)Location: Panglao, BoholCommitment: 40 hours per month (approximately 10 hours per week) – flexible scheduleAbout the RoleMAGWAI is seeking an on-ground Territory Sales Agent in Panglao, Bohol to help expand and deepen our distribution...

  • Customer Service Manager

    2 weeks ago

    , Central Luzon, Philippines AIG Full time

    American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and manage risks. We’re also committed...

  • Customer Service Representative

    1 week ago

    Naga City, Central Visayas, Philippines Probe Group Full time ₱150,000 - ₱250,000 per year

    Apply NowBack to search resultsPrevious job Next jobJob DescriptionJob DescriptionJob Description SummaryHandle customer contacts in line with client and company requirements as sales and customer service representatives.Duties And ResponsibilitiesAttend and actively participate in trainingAchieve and maintain a thorough understanding of the...