Assistant Manager- Process Training
3 days ago
Job Title- Assistant Manager- Process Training
Location- Megaworld, ILO(Onsite)
Shift- Night Shift
Req 3-5 yrs of experience in training in BPO setting.
Responsibilities
1- Design and deliver process-specific training for new hires and tenured employees.
2- Collaborate with operations and quality teams to identify training needs and develop targeted learning solutions.
3- Evaluate training effectiveness using assessments, feedback, and performance metrics.
4- Maintain and update training materials, SOPs, and documentation.Lead train-the-trainer initiatives and mentor junior trainers.
5- Ensure all training content complies with organizational and regulatory standards.
6- Support onboarding and continuous learning programs.
7- Generate training reports and insights for leadership.
8- Assist in implementing LMS and digital learning tools.
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