Assistant Manager- Process Training

3 days ago


Iloilo City, Western Visayas, Philippines Teknowiz Full time ₱900,000 - ₱1,200,000 per year

Job Title- Assistant Manager- Process Training

Location- Megaworld, ILO(Onsite)

Shift- Night Shift

Req 3-5 yrs of experience in training in BPO setting.

Responsibilities
1- Design and deliver process-specific training for new hires and tenured employees.

2- Collaborate with operations and quality teams to identify training needs and develop targeted learning solutions.

3- Evaluate training effectiveness using assessments, feedback, and performance metrics.

4- Maintain and update training materials, SOPs, and documentation.Lead train-the-trainer initiatives and mentor junior trainers.

5- Ensure all training content complies with organizational and regulatory standards.

6- Support onboarding and continuous learning programs.

7- Generate training reports and insights for leadership.

8- Assist in implementing LMS and digital learning tools.



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