Assistant Manager

2 weeks ago

Iloilo City, Western Visayas, Philippines Paywiseglobal Services Full time ₱500,000 - ₱600,000 per year

We are seeking experienced professionals to join our healthcare claims processing team as Assistant Manager. You will play a key role in monitoring performance, coaching team members, and driving process improvements to ensure operational excellence.

Ideal candidates are organized, proactive, and experienced in call center operations, preferably with a background in healthcare back-office functions such as Revenue Cycle Management (RCM) or Accounts Receivable (AR).

Key Responsibilities

  • Support the Operations Manager in supervising and managing day-to-day call center activities.
  • Provide coaching and mentoring to a team of Claim Resolution Specialists to drive efficiency and quality.
  • Monitor key performance metrics and help implement improvement strategies.
  • Foster a culture of continuous improvement and accountability within the team.
  • Assist with workforce planning and ensure shift schedules are properly maintained.
  • Support quality assurance efforts and maintain high levels of customer service.
  • Conduct performance evaluations and deliver regular feedback.
  • Clearly communicate updates and process changes to ensure alignment.
  • Collaborate with internal teams (Quality, Training, IT, HR) to address operational needs.
  • Assist with recruitment, onboarding, and training of new team members.
  • Act as a liaison between the frontline team and management, escalating concerns and sharing insights.
  • Serve as a subject matter expert on claims resolution processes and client expectations.
  • Perform other duties as assigned by leadership.

Required Qualifications:

  • 5–7 years of experience in call center operations, ideally within healthcare (RCM or AR preferred).
  • At least 2 years of experience in a leadership or supervisory role.
  • Bachelor's degree or equivalent work experience.
  • Fluent in English with excellent verbal and written communication skills.
  • Proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint).
  • Strong problem-solving, coaching, and interpersonal skills.
  • Ability to work flexible shifts aligned with U.S. CST hours.
  • Customer-focused with a strong commitment to service excellence.
  • Skilled at managing multiple priorities in a fast-paced environment.

Why Join Us?

  • Be part of a growing global healthcare operations team.
  • Opportunity to develop leadership skills and advance your career.
  • Work in a collaborative, supportive environment that values innovation and accountability.

Job Types: Full-time, Permanent

Pay: Php50,000.00 per month

Benefits:

  • Additional leave
  • Company events
  • Health insurance
  • Paid training

Work Location: In person

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