Patient Care
2 days ago
We are seeking a detail-oriented and empathetic Patient Care & Consultation Coordinator to support our mental health practice. This role involves handling patient pre-consultations, managing follow-ups, coordinating schedules (with a focus on international patients), and maintaining strong communication throughout the patient journey. The ideal candidate is highly organized, proactive, and skilled at building trust with patients while ensuring smooth operational flow.
Key Responsibilities- Conduct pre-consultations and assist patients in understanding the intake process.
- Manage scheduling and appointment coordination, including for international patients across time zones.
- Perform patient outreach via phone calls, email, and follow-ups to ensure engagement and satisfaction.
- Fill out and process patient paperwork accurately and promptly.
- Follow up with warm leads to increase patient conversion and retention.
- Collaborate with providers and team members to support efficient clinic operations.
- Excellent communication skills with a clear, neutral speaking voice (no heavy accent).
- Prior experience in billing (preferred).
- Background in mental health services or practices (highly preferred).
- Sales and social media management experience (huge plus).
- Strong organizational skills with attention to detail.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- CRM: GoHighLevel
- EMR: Valant
- Phone/Scheduling: Weave
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