Licenced Psychologist or Guidance Counselor

Application Deadline:
28 November 2025

Department:
Global Service Delivery

Location:
Manila

Description
Job Title:
Wellbeing Coach

Location:
Manila (Quezon City & Taguig City)

Work Type:
Onsite

Shifts:
Mornings, Evening and Night Shifts Available

Role Overview

We are seeking a licenced Psychologist or Guidance Counselor to join our team as a Wellbeing Coach. This role provides proactive and responsive mental health support through individual and group coaching, training, and daily on-site engagement. The Wellbeing Coach promotes emotional resilience, identifies early signs of distress, and supports the psychological well-being of Trust & Safety professionals.

Key Responsibilities
Individual Well-Being Coaching

• Conduct monthly or on-demand 1:1 well-being coaching sessions with each assigned individual, face to face unless otherwise specified.
• Provide same-day coaching support in response to urgent wellbeing needs.
• Incorporate stress-reduction techniques, coping strategies, and decision-making skills into coaching using short term coaching models.

Group Coaching Sessions

• Facilitate monthly small-group coaching sessions for assigned individuals to address team-related well-being topics.
• Tailor sessions based on specific group needs, feedback from Team Leads, or insights gained by the coaching team.
• Ensure sessions are conducted in person, unless otherwise directed.

Training & Development

• Deliver small group training sessions including onboarding, well-being and resiliency training, and annual refresher training for assigned individuals.
• Facilitate additional approved ad hoc training sessions as requested, aligned with organizational needs.
• Ensure all training is delivered within prescribed timeframes and formats provided by the organization.

Observation & Support

• Conduct daily floor walks ("walk and talks") during each shift to observe team interactions and employee demeanor for signs of distress.
• Normalize wellbeing coach presence on-site as a supportive and integrated member of the Trust & Safety team.
• Provide discreet and proactive intervention as necessary.

Monitoring & Communication

• Actively monitor and respond to direct communications from individuals across designated platforms, including email and other approved communication tools.
• Maintain a professional, supportive, and timely response protocol.

Documentation & Data Entry

• Accurately record attendance and aggregate trends/topics in the organization's system of record within 24 hours of each session.
• Update working schedule and coaching session plan 28 days in advance of sessions taking place.
• Enter coaching session insights (excluding any clinical or personally identifiable information) using the organization's coaching tool in alignment with privacy and data protection policies.
• Adhere to all legal and ethical reporting obligations, including risk-based disclosures.

Wellbeing Coach Insights & Reporting

• Summarize trends and insights from coaching sessions and observations during floor walks using the organization's reporting tools.
• Contribute to regular team updates and meetings with relevant aggregated insights.

Scheduling & Availability

• Manage your own schedule effectively including blocking time for on-demand sessions, floor walks, and proactive engagement activities in alignment with best practice guidelines.
• Remain available and responsive for unscheduled support and crisis interventions as needed.

Qualifications and Experience

• Minimum master's degree in psychology.
• Minimum of 3 years' experience post bachelor's degree in mental health, preferably in areas such as trauma counselling, resilience-building programs, general or clinical mental health support.
• Must hold a valid and active license from the Professional Regulation Commission (PRC) as a Registered Psychologist (RPsy) or Registered Guidance Counselor (RGC) or will be sitting the board exam in order to obtain a license in 2025.
• Fluent in written and spoken Filipino and English is mandatory.
• Fluent in written and spoken Tagalog, Cebuano, Hiligaynon or Ilocano would be preferred.
• Strong presentation and group facilitation skills.
• Proficient in Microsoft Office and video conferencing tools.
• Excellent data management and administrative skills, ensuring accurate and efficient handling of client information and session records
• Demonstrated ability to engage clients and build strong, trust-based relationships
• Experience in cross-cultural counselling, with sensitivity and competence in working with diverse backgrounds
• Proven professionalism and adherence to ethical standards, including effective communication and confidentiality in corporate settings
• Adaptable and resilient, with the ability to excel in fast-paced, ambiguous, and evolving environments
• Committed to continuous learning and professional development, with a focus on staying current with industry trends

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.