Technology Services Manager

Hogarth is the Global Content Production Company. Part of WPP, Hogarth partners with one in every two of the world's top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivaled ability to deliver relevant, engaging, and measurable content across all channels and media - both established and emerging. The number of channels at our fingertips; the need for speed; and the drive for mass personalisation, all mean that brands need different solutions. Our global team of over 7,500 craft and technology experts brings together creative, production and innovation to help clients navigate this exciting and ever-changing world of today's content experience.

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New York, London and Singapore. WPP is a world leader in marketing services, with deep AI, data and technology capabilities, global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.

The main role of the Technology Services Manager will be to work with the Head of Technology Services to ensure appropriate service levels for multiple accounts and clients. In addition, they are expected to:

• Manage day-to-day client services for multiple accounts and undertake technology implementation projects for new and existing clients
• Technical scoping and project management support for end-to-end system(s) implementation and launch
• Point of contact and escalation for the client on system/technical issues while liaising with support and product teams
• Managing system maintenance with suppliers and Hogarth governance
• Helping production teams with their configuration requirements
• Helping clients plan and understand the best ways to utilize our systems based on their business needs and delivering ongoing value for the client

Requirements:

• Passion for technology and for being a part of a fast-growing Saas environment
• 4+ years of experience in Technical Customer Service, Account Management, Business Development, or another clientfacing role
• Impressive communication abilities
• Comfortable working autonomously
• Strong leadership skills, highly organized, detail orientated with a collaborative approach
• Driven, self-motivated, enthusiastic and with a "can do" attitude and a bias for action
• Experience working with cross-functional global teams (e.g. Sales, Product, Marketing, Services) across internal teams, 3rd party suppliers and clients
• Experience working with complex, multi-divisional, multi-geographical global clients
• Able to create system presentation materials, present these and demo 'live' systems to support new business pitches
• Ability to lead full cycle technical scoping, implementation and launch of systems
• Experience developing and understand user personas, both internal and external, to drive adoption
• Empathetic, positive attitude with a desire to help our clients reach their goals
• Experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals
• Moving the systems into the heart of the client's company and workflow, and creating traction with the services
• Ability to lead full cycle technical scoping, implementation and launch of systems
• Experience developing and understand user personas, both internal and external, to drive adoption
• Empathetic, positive attitude with a desire to help our clients reach their goals
• Experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals
• Moving the systems into the heart of the client's company and workflow, and creating traction with the services

Skills:

• Match Business Development
• Match Project Management
• Match Technology Implementation
• Match Presentation Skills
• Match Technical Account Management
• Match Technology Services Management

Our Hogarth Values:

Hands onNo egos here. Just a shared drive to roll up our sleeves and make great things happen. Every project--big or small, gets our full energy because we believe in doing things right. Every single time. It's how we deliver real results without cutting corners.

HonestyWe are real and authentic - with each other and in our work. Honest, direct communication builds the trust we need to collaborate, grow, and make meaningful things together. It's not always easy but it's always worth it.

Heart & SoulWe bring heart to everything we make. Passion, pride and relentless drive push us beyond "good enough" --because we care deeply about our craft, and we're always chasing better. We love what we do, and it shows.

Happy FamilyCreating a space where everyone feels valued--even when opinions differ, makes this a supportive and inclusive environment for our people. We embrace our differences, celebrate our wins together, and never lose our sense of humor.

Hungry
Curiosity keeps us hungry. We question, experiment, and always seek out what's next. We never settle, and we never stop learning.

Inclusion and Impact

WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

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