In-house Tele Collector

2 weeks ago

Ortigas Metro Manila, Philippines Chailease Berjaya Finance Corporation Full time

Duties and Responsibilities:

  • Handles and monitors in-house collection follow-up bucket of days (or bad debts) past due or M2 to M3; computes payment dues and pre-termination amount.
  • Handles and monitors in-house collection follow-up past due or Bad Debts accounts; computes payment dues and pre-termination amount.
  • Counsels clients and recommends action plans to Collection Head and ensures that appropriate responses were made to resolve customer's concerns.
  • Reconciles, analyzes history payments through Collection System and other related inquiries of assigned accounts.
  • Validates information obtained vs credit files; applies collection strategy through telephone inquiry and investigation.
  • Analyzes client profile, history of accounts, computes payment dues and discuss comprehensively to clients all necessary information.
  • Resolves client complaints with minimal supervision.
  • Documents follow-up notes, update information in Collection System.
  • Performs other jobs related duties as assigned.

Qualifications:

  • Candidate must possess Bachelor's Degree in any field.
  • Proficiency in Microsoft Excel and Word
  • Ability to communicate with internal and external clients
  • At least 2-3 years work experience in the auto loan collection or in the financial industry.

Benefits:

  • Monthly Incentives
  • Paid Overtime
  • Allowances (Meal and Attendance)
  • Leave Credits
  • HMO and life insurance
  • 13th-month pay
  • Annual performance-based/company profit bonuses
  • Annual performance-based salary increases.
  • Professional Development Opportunities

Working Hours: on-site

  • Monday – Friday (9:00 am – 6:00 pm on-site)

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