Medical Support Specialist

2 days ago

Manila, National Capital Region, Philippines Phoenix Med Health Full time

Phoenix Med Health is an innovative physicians network at home who has been delivering high quality healthcare to elderly patients in assisted and independent living communities, group homes, and private homes for more than five years.

Phoenix Med Health has 50+ full-time healthcare clinicians (board certified physicians, nurse practitioners, physician assistants, podiatrists, psychiatry, psychologists, and wound-care specialists) who visit patients in their own senior living homes. We are also rapidly expanding the house-call network model with our patent-pending telemedicine via 4G/5G smart phones and tablets. 

We currently serve patients in over 300+ communities across the Valley and are staffing for further expansion.

Job Summary:

The Medical Support Specialist plays a vital role in assisting healthcare providers by handling administrative tasks and managing responsibilities that enable providers to focus on patient care. Key duties include maintaining accurate records, collecting patient health information through online or phone assessments, and facilitating improved communication between healthcare providers and patients. This position is essential in enhancing the overall patient experience and ensuring efficient healthcare operations.

Duties and Responsibilities:

  • Answer phone calls, assist patients with inquiries, and determine if tele-urgent appointments are necessary.
  • Respond to emails, deliver messages to clinicians or staff members, and make outbound calls to gather and route information appropriately.
  • Support providers with patient labs, Durable Medical Equipment (DME) requests, medical administration, and referrals as needed.
  • Maintain and safeguard patient records, ensuring all information is kept confidential and compliant with HIPAA regulations.
  • Prioritize workloads effectively while adapting to changing priorities and demands.
  • Utilize computer systems efficiently and demonstrate a natural aptitude for technology in day-to-day tasks.
  • Perform other related tasks as assigned or requested to support the team and ensure smooth operations.

Job Requirements:

  • PHRN license is required, USRN license preferred.
  • Excellent English skills are highly preferred.
  • Ability to quickly assess situations and develop effective recommendations.
  • Skilled in translating healthcare jargon into simple instructions for patients.
  • Strong skills in resolving issues under stressful conditions with resilience and composure.
  • Capable of working under supervision to monitor, report, and document patient conditions accurately.
  • Exceptional ability to assist, guide, and reassure patients with empathy and care.
  • Experience with EMR systems such as Tebra is preferred.
  • Proficiency in Google Suite is essential.
  • Exceptional interpersonal skills to guide, assist, and reassure patients with empathy.
  • At least 6+ months of experience in a BPO/Call Center setting, specifically in a US Healthcare account is a plus

  • Medical Support Specialist

    5 days ago

    Manila, National Capital Region, Philippines Asw Full time

    Job Description Join a global leader in independent medical examinations and document management services, trusted by insurers, law firms, and government agencies - across US, Canada, United Kingdom and Australia.The OpportunityPlay a key role in performing IMO research in the vendor's portals to assist the completion of claim reports.Why join us?Proudly...

  • Medical Support Specialist

    5 days ago

    Manila, National Capital Region, Philippines AS White Global Full time

    Join a global leader in independent medical examinations and document management services, trusted by insurers, law firms, and government agencies - across US, Canada, United Kingdom and Australia.The OpportunityPlay a key role in performing IMO research in the vendor's portals to assist the completion of claim reports.Why join us?Proudly Great Place to Work...

  • Medical Biller and Coding Specialist

    1 week ago

    Manila, National Capital Region, Philippines Elevate Calls Full time

    Exciting Opportunity Medical Billing and Coding Specialist Needed Are you a detail-oriented individual with expertise in medical billing and coding? Elevate Calls Inc. is seeking a skilled Medical Billing and Coding Specialist with experience using Athena EMR to join our teamJob Title: Medical Billing and Coding SpecialistLocation: Remote (Permanent...

  • Medical Specialist II

    3 days ago

    Manila, National Capital Region, Philippines Social Security System (SSS) Full time

    Medical Specialist II in NCR For full job description please see PDF file on Civil Service Commission site by clicking on this job ad. To apply, please kindly follow the procedure described in the PDF file.

  • Medical Biller and Coding Specialist

    1 week ago

    Manila, National Capital Region, Philippines Elevate Calls Full time

    Job Opportunity: Medical Billers and Coding SpecialistCompany: Elevate Calls IncLocation: Permanent Work From HomeJob Type: Full-timeAbout Us:  We are currently seeking dedicated and skilled Medical Billers and Coding Specialists to join our team. If you are passionate about accuracy, detail-oriented, and experienced in medical billing and coding, we...

  • Medical Administrative Assistant

    7 days ago

    Manila, National Capital Region, Philippines RemoteRaven Full time

    Position: Medical Administrative Support SpecialistLocation: 100% RemoteRate: $6/hr | Full-timeAbout the Role:We are seeking a detail-oriented Medical Administrative Support Specialist to assist our clinical team by handling administrative and coordination tasks. This role does not require an RN license and focuses on improving clinic efficiency and...

  • Medical Support Specialist, Manila

    2 days ago

    Manila, National Capital Region, Philippines Eucalyptus Full time

    About EucalyptusWe're on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We're here to build better long-term care.Euc is the company behind Juniper, one of the world's largest weight-management programs combining GLP-1 medication with personalised nutrition,...

  • Medical Credentialing Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines MicroSourcing Full time

    Discover your 100% YOU with MicroSourcing Position: Medical Credentialing SpecialistLocation: Mall of Asia, Pasay CityWork setup & shift: Onsite | Night Shift Why join MicroSourcing? You'll have:Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one (plus one or more dependents), paid time off with cash conversion, group life...

  • Medical Biller

    2 days ago

    Manila, National Capital Region, Philippines Verse Medical Full time

    Our Mission: Hospital-Quality Care, Everywhere.The healthcare industry still relies on faxes and phone tag to coordinate critical care for patients at home. We think patients and the clinicians who serve them deserve better than a system stuck in 1995.Verse Medical is building the modern software infrastructure to make it happen. We're a well-funded Series C...

  • Medical Promotion Specialist

    5 days ago

    Manila, National Capital Region, Philippines Zuellig Pharma Corporation Full time

    We are hiring MEDICAL PROMOTIONS SPECIALISTS (MedRep) for different territories nationwideVIZAYAS TERRITORIES: ILO-ILO, CEBU, BACOLOD, DUMAGEUTE, ROXASMINDANAO TERRITORIES: ZAMBOANGA, DAVAO, CDO, GENSAN, BUTUAN(8/F The Curve Building, 32nd St. cor. 3rd Ave., Bonifacio Global City, Taguig)KEY RESPONSIBILITIESPromote pharmaceutical products to medical...