Quality Assurance Manager

3 days ago

Mandaue City, Central Visayas, Philippines Moder Solutions Inc. Full time ₱1,500,000 - ₱2,500,000 per year

About the Role

Moder Solutions Inc. is seeking a dynamic Quality Assurance Manager to lead our QA team in delivering world-class standards across our BPO operations. If you thrive in fast-paced environments and have a sharp eye for process improvement, this is your opportunity to make a lasting impact.

Key Responsibilities

  • Lead and mentor the QA team to uphold and exceed quality benchmarks
  • Design and refine QA frameworks, tools, and methodologies
  • Conduct audits and performance reviews to identify improvement areas
  • Collaborate with cross-functional teams to resolve quality gaps
  • Leverage analytics to uncover trends and root causes of issues
  • Align QA practices with client and regulatory standards (especially in collections/financial accounts)
  • Deliver actionable insights through quality reports and presentations
  • Champion continuous improvement using Six Sigma, Lean, or similar methodologies

Qualifications

Education & Certifications

  • Bachelor's degree in Business, Finance, Analytics, or related field
  • Six Sigma Green Belt (or higher) preferred

Experience

  • 8+ years in Quality Assurance, including 5+ years in leadership
  • Experience in collections or financial accounts is a plus
  • Proficient in data analytics tools (Excel, Tableau, Power BI, etc.)

Skills

  • Deep understanding of QA principles and best practices
  • Strong analytical and problem-solving abilities
  • Excellent leadership and communication skills
  • Detail-oriented with a commitment to high standards

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