Customer Experience Operations Associate

4 days ago

Mandaluyong City, National Capital Region, Philippines Focus Global Full time ₱250,000 - ₱500,000 per year

 About the Role 

Ready to be the engine behind an outstanding customer experience? As our Customer Experience Operations Associate, you'll do more than just administrative tasks—you'll ensure our service delivery is seamless and efficient. You will track critical projects, dive deep into customer cases, and collaborate with various teams to solve problems before they arise. If you're a sharp, results-driven graduate with a passion for organization and making a tangible impact, this is your opportunity to shape the customer experience from the ground up.


Key Responsibilities

  • Provide operations and admin support to the Service Department in the execution of marketing strategies

  • Prepare details and research customer cases to support senior Customer Relations team members

  • Monitor progress of different customer installation and servicing projects

  • Coordinate with other departments, external providers and suppliers in relation to customers and brands being handled

Job Qualifications

  • Graduate of any Bachelor's Degree

  • Highly experienced in using Google Business Suite and/or Microsoft Office

  • Must have excellent communication and organizational skills

  • Analytical and has strong attention to detail

  • Results-driven and a team player

  • Fresh graduates are encouraged to apply


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