Customer Experience Coach

Primary Responsibilities:Conduct training sessions for various sales campaigns, ensuring alignment with business goals.Develop, test, and continuously optimize sales scripts to improve key performance indicators (KPIs), such as conversion rates and contact rates.Provide floor support, including sales coaching and motivational training as needed.Collaborate...

We are looking for an experiencedCustomer Experience Manager to lead and manage all customer interaction touchpoints across multiple channels — including inbound and outbound voice, eCare (email, chat, and social media), and fulfillment operations. This role plays a crucial part in shaping and executing the organization's customer experience and retention...

Key ResponsibilitiesConduct consistent monitoring of Service Desk agent interactions and related tickets.Provide timely and effective coaching to all assigned agents to improve performance.Recommend updates to Knowledge Articles and propose improvement initiatives.Prepare and analyze quality reports and indicators; present results to Service Desk...

What success looks like in this role:Perform consistent monitoring on Service Desk agent interactions with End Users as well as the related tickets. Ensure that all designated agents in the team are coached timely and effectively.Coaching abilities to drive agent performancesProvide input for Knowledge Article updates and recommend other improvement...

Sales Manager / Sales Coach:Job Description:Developing sales strategies, including special promotions and campaignsLeading, motivating and managing the sales team to meet or exceed targetsConducting regular sales meetings and providing coaching and feedback to team membersStrategic Sales PlanningTeam Leadership & DevelopmentNegotiation & Closing...

Job Summary:The Customer Experience Specialist is responsible for ensuring that every customer interaction is handled promptly, accurately, and professionally. This role focuses on resolving customer inquiries and concerns across various communication channels—such as ticketing systems, phone calls, and other official company platforms—while maintaining...

Duties and ResponsibilitiesConducts individual and group coaching sessions on site.Submits coaching trackers and reports based on handled sessions at the end of the month.Attends important training, meetings, and emergency connect as requested by the POC.QualificationsLicensed Psychologist or Licensed Counselor, with minimum of 3 years of counseling...

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Career CoachCareer Coach will engage with incoming college students, offering guidance and support as they navigate their journey toward college. This role involves having informative and friendly conversations, answering students' questions, and providing resources to help them explore their options.The coach will play a key role in ensuring a positive and...

We Believe in BetterWe are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.At Unisys, we believe in better Here, you have the opportunity to learn new skills, apply your expertise, and solve...