Customer Experience Associate

Job DescriptionThe Associate Director role is a key position in the organization's business development and sales function.The primary objective of this role is to develop and implement effective call center strategies and operations that enhance customer satisfaction and drive business growth.Key responsibilities include planning and implementing call...

We are seeking a highly skilled Customer Experience Representative to join our team. In this role, you will be responsible for delivering exceptional customer service and support to clients through phone interactions.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional mannerProvide accurate and helpful...

As a Quality Analyst, you will conduct transaction monitoring of frontline agents' interactions and root cause analysis to help Contact Center Operations drive consistency in quality assurance and customer experience.Key ResponsibilitiesTransaction Monitoring - Monitor and audit transactions performed by CSRs against internal and/or external quality...

Responsible for:  The Non Voice Customer Support role involves handling customer inquiries and issues via online channels such as chat, email, and SMS. We are responsible for delivering high-quality, prompt, and efficient responses while working closely with internal teams to resolve customer concerns and enhance customer experience. Main Activities and...

Job description: A customer associate's duties include handling inquiries, resolving complaints, processing orders, providing product knowledge, and maintaining customer records to ensure client satisfaction and build strong relationships. Key responsibilities involve using communication channels like phone, email, and chat, documenting customer...

Responsible for: The Customer Experience Executive will receive training and is expected to have mastery and knowledge of the BNPL's features, benefits, quality and other service packages which can be made available to customers in the future. The primary responsibility is to respond to customer service inquiries via phone and/or email. These inquiries...

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...

Our company is looking for a Service Associate to join our team in the Business Center.Job DescriptionThe successful candidate will provide competent, timely and error-free over-the-counter services to customers. This includes ensuring compliance with internal policies and regulatory rules, as well as identifying risk areas and eliminating them by...

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...

Responsible for:  As a Customer Experience Executive, you will be responsible for delivering excellent customer service and timely resolutions to callers for a wide range of issues. Main Activities and Responsibilities: Ensure a safe, healthy and sustainable workplace for all employees and contractors, report workplace hazards, and provide a safe and...