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Sales Operations Associate

5 hours ago

Mandaluyong City, National Capital Region, Philippines Focus Global Full time

 The Sales Operations Associate shall help the company build successful and long-term relationships with our
      customers by delivering high quality after-sales service that exceeds expectation
Key Responsibilities  

Ensuring proper coordination with Customer Service team, in-house sales associates, service and production teams regarding after-sales service issues and schedules.

Handle orders and concerns of 3rd party dealers and ensure its prompt resolution.

Monitors clients and documentary files.

Recommending strategies that would improve the quality of service, productivity and profitability

Coordinates with internal and external parties to accomplish account requirements

Checks implementation of SOPs related to the sales process

Checking of Sales Quotations in terms of pricing, size limitations related to product warranty, stock availability

Processing of orders in FGI's ERP system

Job Qualifications

  • Must have a Bachelor's Degree from any reputable university New Grads and Experienced Team Members welcome to apply

  • Experience in customer care and service is a plus

  • Experienced in using Google Business Suite (GDocs, Gsheets) and Microsoft Office tools

  • Must have excellent communication, customer service, and people skills.

  • Must be patient, hardworking and can work well under pressure.

  • Must have the ability to collaborate effectively with cross-functional teams

    Location: Mandaluyong,Metro Manila