Operations Supervisor

2 days ago

Ayala Alabang, National Capital Region, Philippines 77bb65b0-b69e-476e-bb2f-63c45375642a Full time ₱30,000 - ₱60,000 per year

Join our team We're hiring 2 Operations Supervisors—1 for Alabang and 1 for McKinley.

Position Summary:

This position is responsible for customer service in various languages and through various transaction types (e.g. inbound and outbound calls, chat, email, social media, etc.) or back office work for end customers (B2C and/or B2B) that can include various service types e.g. pre sales, post sales, billing and support, as per LOB (SOW) specifications. This position is responsible for supporting frontline (customer facing) associates by handling consult calls, escalations, team supervision and other related duties.

Overall Responsibilities:


• Oversee and supervise a team of agents.


• Attend required training session for new information and training updates.


• Acquire and transfer to the team the knowledge of all tools and associated workflow processes


• Assist in developing and streamlining procedures


• Coach, motivate, reward, counsel and assist with disciplinary actions as necessary


• Provide quality service to both internal and external customers – on and off-line.


• Assist agents with customer interaction on situations requiring special handling – take customer calls.


• Ensure open flow of communication between agents, supervisors and management.


• Ensure uniform understanding and adherence to policies, procedures and company programs.


• Supervise and monitor agent attendance, performance and productivity


• Prepare and ensure accuracy of reports.


• Ensure agents are continuously kept abreast of operational changes.


• Conduct employee briefings and meetings.


• Assure service level standards are met.


• Monitor system performance and initiate actions to correct system problems.


• Conduct agent observation and provide feedback.


• Assist in the development and tracking of employee incentive programs.


• Ensure completion of departmental duties/task in the absence of subordinates/co-workers.


• Perform other duties as assigned.

Job Requirements:

Knowledge, Skills and Abilities:


• An assertive, well-organized self-starter with demonstrated sales experience


• Management experience in sales or online retail desirable


• A proactive thinker with the ability to anticipate and identify customer needs and decisively solve problems


• A detail-oriented professional with exceptional written and verbal communication skills


• Ability Redirect and coach for improvement, and gauge user ability and modify delivery accordingly


• Demonstrate professional customer service skills: solutions mindset, helping nature, passion for customer service


• Demonstrate behaviors that support high quality standards


• Recognize trends and escalate information as appropriate


• Problem solving skills; linear and troubleshooting


• Demonstrate a strong customer service orientation and take responsibility to follow up with customers to ensure needs and expectations are satisfied

  • Operations Supervisor

    3 days ago

    Ayala Alabang, National Capital Region, Philippines SATO Corporation Full time ₱900,000 - ₱1,200,000 per year

    Job Summary:The Operations Supervisor is responsible for managing and overseeing daily operations across purchasing, warehousing, inventory control and dispatch. This role ensures smooth coordination between departments, cost-effective procurement, and timely delivery of goods and services. The Operations Supervisor will also lead process improvements,...

  • Operations Supervisor

    3 days ago

    Ayala Alabang, National Capital Region, Philippines SATO PHILIPPINES AUTO-ID SP INC. Full time ₱800,000 - ₱1,200,000 per year

    Job Summary:The Operations Supervisor is responsible for managing and overseeing daily operations across purchasing, warehousing, inventory control and dispatch. This role ensures smooth coordination between departments, cost-effective procurement, and timely delivery of goods and services. The Operations Supervisor will also lead process improvements,...

  • Operations Supervisor

    3 days ago

    Ayala Alabang, National Capital Region, Philippines Sato Philippines Auto-ID SP Inc. Full time ₱315,000 - ₱420,000 per year

    Job Summary:The Operations Supervisor is responsible for managing and overseeing daily operations across purchasing, warehousing, inventory control and dispatch. This role ensures smooth coordination between departments, cost-effective procurement, and timely delivery of goods and services. The Operations Supervisor will also lead process improvements,...

  • Operation Supervisor

    2 weeks ago

    Ayala Alabang, National Capital Region, Philippines Manhattan Residences, Inc. Full time ₱900,000 - ₱1,200,000 per year

    JUMPSTART YOUR CAREER WITH USBrace yourselves as we ignite your passion for serving in one of the most successful hotels in the country. We are in need of a HOTEL SUPERVISOR in HOTEL SOGO Alabang South Road and Alabang Jr. BRANCH.Job Description:To supervise the effective and efficient delivery of hotel products and services in accordance with guest...

  • Operations Supervisor

    1 day ago

    Ayala Alabang, National Capital Region, Philippines HSB Asia Pacific Holdings Inc. Full time ₱360,000 - ₱540,000 per year

    Job DescriptionThe Operations Supervisor will oversee the daily functions of the "Company", Supervising existing teams (Accounting, HR, Admin) and building Procurement capacity. This role ensures smooth, compliant, and efficient operations across group companies while laying the foundation for future external clients.Key ResponsibilitiesLeadership & Team...

  • Warehouse Operations Supervisor

    7 days ago

    Ayala Alabang, National Capital Region, Philippines Fast Services Corporation Full time

    Deployment Areas: Cabuyao | Calamba | Sta. Rosa | Binan LagunaThe Operations Supervisor is responsible for leading and managing a team in achieving performance goals and ensuring day-to-day operational efficiency. This role involves scheduling, performance evaluation, conflict resolution, and team development.The ideal candidate for the role is a graduate of...

  • Warehouse Operations Supervisor

    7 days ago

    Ayala Alabang, National Capital Region, Philippines Fast Services Corporation Full time

    Deployment Areas:Bulacan: Marilao | Meycauayan | MalolosPampanga: Mexico | San Simon | MabalacatThe Operations Supervisor is responsible for leading and managing a team in achieving performance goals and ensuring day-to-day operational efficiency. This role involves scheduling, performance evaluation, conflict resolution, and team development.The ideal...

  • online operations supervisor

    2 weeks ago

    Ayala Alabang, National Capital Region, Philippines Fil Pacific Apparel Corporation Full time ₱30,000 - ₱60,000 per year

    Job SummaryWe are looking for an experienced and detail-oriented Online Operations Supervisor to manage and optimize our online sales operations across TikTok Shop, Lazada, and Shopee. The role oversees the end-to-end order fulfillment process, inventory synchronization, and team performance to ensure timely delivery, operational efficiency, and excellent...

  • Insurance and Ancillary Operations Supervisor

    7 days ago

    Ayala Alabang, National Capital Region, Philippines ADEC Innovations Full time $40,000 - $60,000 per year

    ADEC Innovation is a global, purpose-driven business solutions organization that specializes in integrating business process solutions with sustainability and environmental management. With a history spanning over three decades, the company was founded in Manila, Philippines, in 1996 and has since expanded its footprint to six continents with a workforce of...

  • Accounts Receivable Supervisor

    7 days ago

    Ayala Alabang, National Capital Region, Philippines Arbeit Consultancy, Inc. Full time ₱120,000 - ₱180,000 per year

    Accounts Receivable Supervisor / Finance SupervisorWork Arrangement: Onsite | Shifting Schedule | Filinvest Alabang MuntinlupaQualificationsAt least 5 years of experience in a leadership roleExperience in engagement or administration support, HR operations, or program coordinationStrong understanding of billing systems, invoicing workflows, debtor...