service engineer

5 days ago

Makati City, National Capital Region, Philippines XENPAY Full time ₱1,200,000 - ₱2,400,000 per year

Job Description

installation, commissioning, maintenance, and servicing of critical equipment and associated electrical equipment.

The aim of this role is to provide a professional engineering service on-site with customers to meet the needs of the business and satisfy customer needs.

Duties and Responsibilities

  • Using various strategies and tools to provide effective solutions to customers' concerns.
  • Communicating with clients, engineers, and other technicians to ensure that services are delivered effectively.
  • Promptly following up on service requests and providing customer feedback.
  • Monitoring equipment and machinery performance and developing preventative maintenance measures.
  • Conducting quality assurance and safety checks on all equipment.
  • Delivering demonstrations to ensure that customers are educated on safe and effective equipment use.
  • Providing recommendations about new features and product improvements.
  • Monitoring inventory and reordering materials when needed.
  • Conducting research and attending workshops to remain abreast of industry developments.
  • Writing reports and presenting findings to Managers and Supervisors on a regular basis.

Qualifications

  • Knowledgeable at any Auxiliary System (CCTV, Access Control, FDAS, Building Management System)
  • An associate's degree in engineering or similar.
  • A bachelor's degree in engineering is preferred.
  • A relevant certificate or license is advantageous.
  • A valid driver's license and willingness to travel.
  • Excellent active listening and customer service skills.
  • The ability to deal with multiple requests without being overwhelmed.
  • The ability to remain professional under pressure.
  • Superb work ethic and a growth mindset.

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