Engineering and Service Senior Manager

3 days ago

Makati City, National Capital Region, Philippines HRTX Full time ₱1,500,000 - ₱3,000,000 per year

Job Summary:

The Engineering & Service Senior Manager is responsible for leading and managing the overall operations of the Engineering and After-Sales Service Department. This role oversees service delivery, warranty and maintenance programs, spare parts management, and customer support to ensure operational excellence and client satisfaction. The position plays a key role in driving service efficiency, profitability, and long-term business relationships with clients and suppliers.

Qualifications:

  • Graduate of Engineering, preferably a Licensed Mechanical Engineer.
  • Minimum of 10 years managerial experience in HVAC systems, general equipment maintenance, and warranty administration.
  • Strong technical background in commercial kitchen, laundry, and air-conditioning equipment.
  • Proven experience in after-sales service operations, parts sales management, contract negotiation, inventory forecasting, and accounts receivable oversight.
  • Excellent leadership, planning, and customer relations skills.
  • Strong analytical and financial acumen, capable of preparing cost and pricing analyses.
  • Proficient in MS Office applications, particularly MS Excel.
  • Outstanding communication, negotiation, and presentation skills.

Duties and Responsibilities:

  • Oversee and manage all after-sales service operations, including equipment maintenance, repair, installation, and commissioning.
  • Plan, organize, and implement departmental goals and performance targets to ensure efficient and quality service delivery.
  • Maintain strong coordination with clients, suppliers, and internal teams to ensure effective communication and issue resolution.
  • Develop and monitor service contracts, ensuring compliance with terms and profitability goals.
  • Prepare and analyze sales and parts forecasts, costings, and pricing strategies to support business objectives.
  • Supervise credit and collection activities to ensure timely payment of receivables and alignment with company credit policies.
  • Drive continuous improvement initiatives to enhance customer satisfaction, operational processes, and resource utilization.
  • Support strategic planning, budgeting, and performance reporting for the department.
  • Lead, train, and mentor engineering and service personnel, ensuring competency and readiness to meet customer requirements.
  • Act as a key representative in high-level customer engagements, contract negotiations, and project finalizations.

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