Engineering & Service Senior Manager (Aftersales & Technical Support)

1 week ago

Makati City, National Capital Region, Philippines HRTX Full time

Office location: Makati

Work setup: Full Onsite

Schedule: Monday to Friday | Dayshift

JOB SUMMARY:

The Engineering & Service Senior Manager is responsible for overseeing the overall operations of the Engineering Department, ensuring efficient delivery of aftersales services, equipment maintenance, and customer support. The role involves leading service teams, managing contracts and costing, and ensuring customer satisfaction through effective technical and operational management.

QUALIFICATIONS:

  • Graduate of Engineering, preferably a licensed Mechanical Engineer.
  • With at least 10 years of relevant experience in HVAC, general equipment maintenance, and warranty administration, including 5 years in managerial level role.
  • Well-versed in kitchen, laundry, and air-conditioning equipment.
  • Experienced in aftersales operations, spare parts management, target setting, contract negotiation, inventory forecasting, and accounts receivable oversight.
  • Demonstrates strong customer service orientation, negotiation, and presentation abilities.
  • Proficient in MS Office applications, particularly in MS Excel.

DUTIES AND RESPONSIBILITIES:

  • Plans, organizes, and coordinates all aftersales functions within the department.
  • Maintains effective communication and coordination with both customers and suppliers.
  • Prepares and consolidates parts sales forecasts for the division.
  • Handles and negotiates service agreements and contracts.
  • Provides management with updates on escalated service issues and recommends appropriate actions.
  • Contributes to the formulation of short- and long-term business plans, including forecasts and other management reports.
  • Prepares and/or reviews costing and pricing to ensure profitability and competitiveness in biddings.
  • Oversees credit and collection activities, ensuring timely collection of accounts receivable.
  • Hires, trains, and supervises qualified personnel to ensure efficient customer service delivery.
  • Coordinates closely with customers for installation and maintenance of major equipment until completion and commissioning.
  • Plays an active role in finalizing and closing sales negotiations and contracts.

  • Engineering & Service Senior Manager (Aftersales & Technical Support)

    2 weeks ago

    Makati City, National Capital Region, Philippines HRTX consulting Full time

    Office location: MakatiWork setup: Full OnsiteSchedule: Monday to Friday | DayshiftJOB SUMMARY:The Engineering & Service Senior Manager is responsible for overseeing the overall operations of the Engineering Department, ensuring efficient delivery of aftersales services, equipment maintenance, and customer support. The role involves leading service teams,...

  • Aftersales Director – Philippines

    15 hours ago

    Makati City, National Capital Region, Philippines VinFast Full time

    Location: Manila / Philippines (nationwide travel required) Company: VinFast Employment Type: Full-time Availability: Priority for candidates who can start as soon as possibleAbout VinFastVinFast is a global electric vehicle (EV) manufacturer under Vingroup, Vietnam's largest private conglomerate. With a strong commitment to sustainable mobility, VinFast...

  • Aftersales Director – VinFast Philippines

    13 hours ago

    Makati City, National Capital Region, Philippines VINFAST Full time

    Location:Manila / Philippines (nationwide travel required)Company:VinFastEmployment Type:Full-timeAvailability:Priority for candidates who can start as soon as possibleAbout VinFastVinFast is a global electric vehicle (EV) manufacturer under Vingroup, Vietnam's largest private conglomerate. With a strong commitment to sustainable mobility, VinFast designs,...

  • Aftersales Service Manager

    1 week ago

    Mandaluyong City, National Capital Region, Philippines J-K Network Manpower Services Full time

    Company Profile: Automotive Company that provide a business that produces, markets, and exports.Position: Aftersales Service ManagerCompany Industry: Manufacturing CompanyLocation: Mandaluyong CitySchedule: Monday to Saturday (8:00 am - 5:00 pm)Salary: Php 70,000 gross +20,000 commissionWork set up: OnsiteJOB REQUIREMENTS:Bachelor's Degree in Engineering or...

  • Aftersales Manager

    1 week ago

    Quezon City, National Capital Region, Philippines ACMobility Full time

    Leads the aftersales operation with the objective of ensuring profitable operations of aftersales and overseeing all activities related to aftersales services, including customer service, warranty handling, service repairs, parts supply, and customer feedback through practice of quality service and compliance.Key Responsibilities:Process Improvement ...

  • Automotive Aftersales Manager

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines J-K Network Manpower Services Full time

    Company Profile: A well-known manufacturing brand specializing in automobiles and motorcyclesIndustry: ManufacturingLocation: Shaw Blvd., MandaluyongWork Schedule: Monday–FridayWork Setup: OnsiteSalary: Php 70,000 grossBenefits: HMO, Life Insurance, Car Plan, Medical AssistanceJob Requirements:Graduate of Engineering, Automotive, or related fieldAt least 5...

  • Customer Service Manager

    5 days ago

    Caloocan City, National Capital Region, Philippines Private Advertiser Full time

    Key ResponsibilitiesManage and oversee aftersales customer service operations, including complaints, inquiries, and service requestsEnsure timely and effective resolution of customer issues and escalationsDevelop and implement aftersales policies, procedures, and service standardsCoordinate with technical, logistics, warranty, and sales teams to support...

  • Warranty (Aftersales)

    7 days ago

    Makati City, National Capital Region, Philippines eTeam Full time

    WORK ONSITE (ROCKWELL MAKATI)6MONTHS CONTRACT18,000- 25,000 SALARY RANGEReview, validate, and process all dealer warranty claims (parts and labor) for accuracy, eligibility, and documentation completenessAct as the regional expert on warranty policy, guiding dealers to ensure compliance and prevent fraudulent or non-compliant claimsMonitor regional warranty...

  • Aftersales Support Engineer

    2 weeks ago

    Makati City, National Capital Region, Philippines ESCO PTE LTD Full time

    Job Description:The AV engineer is the one who plays the central role in setting up, configuring, and maintaining systems such as cameras, lighting, microphones, and control systems for broadcasts and communications.Duties & Responsibilities:Ensuring that AV hardware and software is prepared to meet the needs of the organization.Offering plans and advice for...

  • Senior Manager, Technical Services

    6 days ago

    Makati City, National Capital Region, Philippines Vena Group Full time

    Job Summary:The Grid Integration Senior Manager will oversee all technical and regulatory aspects of project grid interconnection, ensuring that renewable energy facilities are designed, constructed, and commissioned in full compliance with NGCP, MERALCO, DU/EC, and WESM requirements.The role focuses on EPC design reviews, grid compliance, and the processing...