Application Support Specialist

6 days ago

Taguig, National Capital Region, Philippines DITO Telecommunity Corporation Full time ₱1,200,000 - ₱2,400,000 per year

Overview

The IT Operations Specialist will be responsible for managing the day-to-day operations, monitoring, and maintenance of our IT system. This role involves proactive troubleshooting, performance optimization, and collaboration with cross-functional teams to ensure uninterrupted business processes. The IT Operations Specialist will play a critical role in identifying and resolving system-related issues and contributing to the overall efficiency of our operations.

Functions

  1. Regularly monitor the operating status of the IT system, identify and solve potential problems, and ensure the stable operation of the system.
  2. Carry out system inspection to ensure the normal operation of hardware, software and network environment.
  3. Respond quickly to system failures, diagnose the root cause of problems, and take appropriate action to fix them.
  4. Work with the development team to resolve technical issues and ensure continuity of system functionality.
  5. Supervise system security, undertake SOC's rectification requirements for security vulnerability scanning, and ensure that the system is free from potential threats.
  6. Monitor system performance, identify performance bottlenecks and make optimization recommendations to ensure efficient system operation. Perform system tuning to improve responsiveness and user experience.
  7. Assist in planning system updates and upgrades to ensure systems are always using the latest software versions.
  8. During updates and upgrades, ensure minimal business disruption and maintain system stability.
  9. Write documents such as operation and maintenance manuals and troubleshooting guides to provide the team with necessary reference materials. Provide training and support to other team members to help them better understand and deal with system issues.
  10. Participate in a shift system ensuring 24/7 monitoring and support of the system.
  11. Respond quickly in emergency situations and take necessary actions to restore system functionality.

Job Skills & Qualifications

  1. Bachelor's/College Degree in Management, Computer Science, Information Technology, Engineering (computer, electronics, telecommunication, industrial, chemical), or equivalent.
  2. Proven experience in IT system operations and maintenance, preferably in the telecommunications or IT industry.
  3. Strong understanding of IT system architecture, components, and functionalities.
  4. Proficiency in troubleshooting and problem-solving, with a logical and systematic approach.
  5. Familiarity with system monitoring tools and techniques to ensure proactive issue detection.
  6. Experience in system configuration management and security best practices.
  7. Ability to collaborate effectively with cross-functional teams and communicate technical concepts to non-technical stakeholders.
  8. Detail-oriented and capable of multitasking in a fast-paced environment.
  9. Strong time management skills with the ability to prioritize tasks and meet deadlines.
  10. Willingness to participate in on-call rotation and provide off-hours support when required.
  11. Excellent oral and written communications skills in English, including technical writing skills; understanding of Mandarin language is a plus.
  12. Background in Telecommunications industry is a plus.
  13. Applicants must be willing to work in BGC, Taguig City.

  • Application Support Specialist

    6 days ago

    Taguig, National Capital Region, Philippines Adaca Full time ₱900,000 - ₱1,200,000 per year

    Role Summary:We are seeking highly motivated and ambitious Application Support to join our growing team. This role offers a unique opportunity to support our UK operations during their respective business hours.This is a long-term career opportunity — our solutions and industries require 18–24 months of structured learning before mastery. We are seeking...

  • Application Support Specialist

    6 days ago

    Taguig, National Capital Region, Philippines SPi Global (now Straive) Full time ₱1,200,000 - ₱2,400,000 per year

    Application Support SpecialistResponsibilities:● Lead smooth and quality-assured transition of application features from development to production environments● Drive continuous improvement initiatives and optimization of business application service operations● Lead the development of the Operations Enablement service catalogue to further improve...

  • Application Support Specialist

    6 days ago

    Taguig, National Capital Region, Philippines Evismart Full time ₱900,000 - ₱1,200,000 per year

    Help us keep the systems running. Solve problems fast. Leave users smiling.We're looking for a Level 2 Application Support Specialist to serve as the escalation point for our customer-facing support teams. If you thrive on troubleshooting complex technical issues, automating support processes, and digging into root causes - not just band-aiding symptoms -...

  • Application Support Specialist

    5 days ago

    Taguig, National Capital Region, Philippines Evismart Full time ₱900,000 - ₱1,200,000 per year

    Help us keep the systems running. Solve problems fast. Leave users smiling.We're looking for a Level 2 Application Support Specialist to serve as the escalation point for our customer-facing support teams. If you thrive on troubleshooting complex technical issues, automating support processes, and digging into root causes - not just band-aiding symptoms -...

  • IT Application Support

    6 days ago

    Taguig, National Capital Region, Philippines Avia Solutions Group Full time ₱900,000 - ₱1,200,000 per year

    Avia Solutions Group (ASG) Global Services Philippinesis looking for anIT Application Supportto contribute to the operations ofChapman Freeborn International.This position is based in the ASG Global Services Philippines office in BGC, Taguig, under a hybrid setup and working on EMEA Time Zone.Chapman Freeborn Internationalis a multi-award winning, global...

  • IT Application Support

    6 days ago

    Taguig, National Capital Region, Philippines Chapman Freeborn Full time ₱900,000 - ₱1,200,000 per year

    Avia Solutions Group (ASG) Global Services Philippines is looking for an IT Application Support to contribute to the operations of Chapman Freeborn International.This position is based in the ASG Global Services Philippines office in BGC, Taguig, under a hybrid setup and working on EMEA Time Zone.Chapman Freeborn International is a multi-award winning,...

  • Junior Application Support Specialist – SQL

    6 days ago

    Taguig, National Capital Region, Philippines Private Advertiser Full time ₱900,000 - ₱1,200,000 per year

    We are looking for a Junior Application Support Specialist with at least 3 years of experience and basic to intermediate SQL skills to join our application support team. The ideal candidate will provide operational support for enterprise applications, focusing on SQL-related tasks and issue resolution within a hybrid work environment.Key...

  • SQL Application Support

    6 days ago

    Taguig, National Capital Region, Philippines SPi Global (now Straive) Full time ₱900,000 - ₱1,200,000 per year

    Job Description:We are looking for a detail-oriented and proactive Business Application Support Specialist to join our team. This role is responsible for ensuring smooth business application service operations, resolving technical issues, and driving process improvements. You will collaborate with stakeholders, manage escalations, and help optimize system...

  • Application Support Specialist

    6 days ago

    Taguig, National Capital Region, Philippines DITO Telecommunity Corporation Full time $90,000 - $120,000 per year

    Functions and ResponsibilitiesAs a BSS Operation Specialist at DITO TELECOMMUNITY is responsible for the day-to-day operational support and maintenance of the BSS system. This role involves ensuring the availability, performance, and security of BSS platforms that handle critical functions such as billing, customer management, and service provisioning.Key...

  • Training Specialist

    6 days ago

    Taguig, National Capital Region, Philippines Primus@knowledge@Specialist Full time ₱900,000 - ₱1,200,000 per year

    About the role As a Training Specialist at @Specialist', you will be responsible for developing and delivering engaging training programs to upskill our employees. This is a full-time position based in Taguig City, Metro Manila, and you'll be joining our dedicated Human Resources & Recruitment team.What you'll be doingDesign and develop innovative training...