IT Helpdesk Support- L1

2 weeks ago

Cebu City, Central Visayas, Philippines Virtual Staffing Solutions OPC Full time ₱15,000 - ₱30,000 per year

Our client is America's leading radio broadcaster, Internet content provider, and magazine and book publisher targeting audiences interested in Christian and family-themed content and conservative values.

The IT Helpdesk Support involves being the primary contact for users experiencing technical issues, performing first-level troubleshooting for hardware and software problems, documenting issues and their resolutions, and escalating complex cases to higher support levels.

About the Job:

  • Onsite in Robinsons Cybergate, Cebu City
  • Full-time job; following US hours (9:00 PM- 6:00 AM local)

Perks and Benefits Include:

  • In-house HMO on Day 1 with extra free 3 dependents
  • Life Insurance policy on Day 1

Key Responsibilities

  • Serve as the first point of contact for all IT-related inquiries (phone, email, chat, or ticketing system).

  • Provide Level 1 troubleshooting for:

  • Password resets and account unlocks

  • Email configuration and access issues (Outlook, Exchange, Office 365, Gmail)
  • Software installation/removal support
  • Printing, scanning, and basic hardware setup
  • Network connectivity issues (basic Wi-Fi/LAN troubleshooting)
  • Log, track, and close support tickets in the IT help desk system.
  • Communicate solutions to users in clear, concise language—whether spoken or written.
  • Escalate unresolved issues to Level 2/3 support teams as needed.
  • Maintain knowledge base articles and contribute to IT documentation.
  • Deliver exceptional customer service, ensuring all requests are handled with professionalism and empathy.
  • Support end users across multiple time zones, including U.S. business hours

Qualifications & Skills

  • Education: Bachelor's degree in IT, Computer Science, or related field (preferred but not required).
  • Experience: 1–2 years in an Help Desk, Technical Support, or BPO tech account.

  • Technical Skills:

  • Proficiency with Windows & Mac OS environments

  • Familiarity with Office 365, Outlook, Teams, Zoom, and Google Workspace
  • Knowledge of Active Directory for account management
  • Basic understanding of ticketing systems (e.g., ServiceNow, Zendesk, FreshDesk, Jira)

  • Communication Skills:

  • Excellent written and verbal English communication skills are required.

  • Ability to explain technical information to non-technical users in a professional, friendly manner.

  • Soft Skills:

  • Strong problem-solving and analytical abilities

  • Ability to multitask in a fast-paced environment
  • Customer-first mindset with a calm, professional demeanor

  • IT Helpdesk Manager

    2 weeks ago

    Cebu City, Central Visayas, Philippines LGT BUSINESS CONSULTANCY SERVICES Full time ₱1,500,000 - ₱3,000,000 per year

    Key ResponsibilitiesLead and manage day-to-day IT Helpdesk operations to ensure timely response and resolution of tickets.Oversee user account provisioning, access control, and onboarding through Okta and JumpCloud.Ensure integration and smooth operation of systems including Business Central, Office 365, and Sophos Endpoint Protection.Supervise, train, and...

  • IT Helpdesk Manager

    1 week ago

    Cebu City, Central Visayas, Philippines LGT Business Consultancy Services Full time ₱130,000 - ₱140,000 per year

    Key ResponsibilitiesLead and manage day-to-day IT Helpdesk operations to ensure timely response and resolution of tickets.Oversee user account provisioning, access control, and onboarding through Okta and JumpCloud.Ensure integration and smooth operation of systems including Business Central, Office 365, and Sophos Endpoint Protection.Supervise, train, and...

  • Helpdesk Specialist

    2 weeks ago

    Cebu City, Central Visayas, Philippines Business Class Full time ₱400,000 - ₱600,000 per year

    Here, at Business-Class, we strive to become the number one choice for all premium-class travelers. A mission we won't be able to achieve without the right people working together hand-in-hand to accomplish the same purpose. We are dedicated to providing the best product, focusing on customer service and satisfaction to gain loyal repetitive clients eager to...

  • IT Helpdesk

    2 weeks ago

    Cebu City, Central Visayas, Philippines Virtual Staffing Solutions OPC Full time ₱250,000 - ₱350,000 per year

    IT helpdesk involves being the primary contact for users experiencing technical issues, performing first-level troubleshooting for hardware and software problems, documenting issues and their resolutions, and escalating complex cases to higher support levels.Key ResponsibilitiesServe as the first point of contact for all IT-related inquiries (phone, email,...

  • IT Helpdesk

    2 weeks ago

    Cebu City, Central Visayas, Philippines Smartsourcing Full time ₱30,000 - ₱60,000 per year

    Tech issues come and go—but great support sticks. Join Smartsourcing - a Five-Time Best Company to Work ForAt Smartsourcing, were after a full-time, onsite Level 1 Technical Support Specialist whos part problem-solver, part people-champion. Youll manage tickets, assist teammates, and keep our clients systems running seamlessly behind the scenes.Where? JEG...

  • IT Support Specialist

    2 minutes ago

    Cebu City, Central Visayas, Philippines Evo Tech Software Solutions Inc Full time ₱80,000 - ₱120,000 per year

    Who We AreEvo Tech Software Solutions Inc.is a highly motivated team of professionals based in Cebu, Philippines, committed to providing tailored services to Carbon6's suite of solutions. With expertise in Web Development, e-Commerce Management, Data Analytics, and Graphic Design, we offer globally competitive solutions that empower our clients' businesses...

  • IT Helpdesk

    2 weeks ago

    Cebu City, Central Visayas, Philippines Virtual Staffing Solutions Full time ₱20,000 - ₱40,000 per year

    Key ResponsibilitiesServe as the first point of contact for all IT-related inquiries (phone, email, chat, or ticketing system).Provide Level 1 troubleshooting for:Password resets and account unlocksEmail configuration and access issues (Outlook, Exchange, Office 365, Gmail)Software installation/removal supportPrinting, scanning, and basic hardware...

  • L1 End User Support Tester

    2 weeks ago

    Cebu City, Central Visayas, Philippines b395feb7-6db4-4598-bf88-31325f144390 Full time ₱1,000,000 - ₱2,500,000 per year

    Job SummaryWe are seeking a skilled and motivated End User Support Case Handler to join our team. The primary responsibility of this role is to manage end user support cases from initiation through resolution. The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to effectively prioritize and...

  • Technical Support Representative

    2 weeks ago

    Cebu City, Central Visayas, Philippines Helpware Full time ₱216,000 - ₱306,000 per year

    About Us:Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best in class value-adding services to our partners by leveraging our empowered teams, innovative...

  • Deskside Support Technician

    2 weeks ago

    Cebu City, Central Visayas, Philippines Sharp Brains Full time ₱60,000 - ₱120,000 per year

    Position: Deskside Support Technician - L2 SupportContract Duration: 01-Year (Extendable/Maynot)Contract Type: B2B-Freelancing ContractWorking Type: On-Premises (Visit)Location: Cebu, Central Visayas, PhilippinesPaid Hourly: $20ph, $80-4Hrs_(Half Day), $120-6Hrs_(Full-Day)OverviewTheBand 2 – DesktopTechnicianwill provideday to day local\remote...