IT Helpdesk Manager

1 week ago

Cebu City, Central Visayas, Philippines LGT Business Consultancy Services Full time ₱130,000 - ₱140,000 per year

Key Responsibilities

  • Lead and manage day-to-day IT Helpdesk operations to ensure timely response and resolution of tickets.
  • Oversee user account provisioning, access control, and onboarding through Okta and JumpCloud.
  • Ensure integration and smooth operation of systems including Business Central, Office 365, and Sophos Endpoint Protection.
  • Supervise, train, and develop the IT support team to maintain consistent service standards.
  • Manage IT assets, licenses, and endpoint systems across the organization.
  • Implement and optimize automation workflows using tools like n8n or Power Automate.
  • Develop and maintain IT documentation, knowledge bases, and standard operating procedures.
  • Monitor and report Helpdesk KPIs, SLA performance, and user satisfaction.
  • Serve as the escalation point for high-impact or unresolved issues.
  • Collaborate with Infrastructure, Security, and Application teams to improve IT operations and reliability.

Qualifications

  • Bachelor's Degree in Information Technology, Computer Science, or related field.
  • 5+ years of experience in IT technical support, with at least 2 years in a managerial or supervisory role.
  • Strong background in IT service management (ITSM) and user support operations.
  • Hands-on experience with Okta, JumpCloud, Microsoft 365 Admin Center, and Business Central.
  • Familiarity with Sophos Endpoint Protection and IT ticketing systems (e.g., Jira Service Management, ManageEngine, or Freshservice).
  • Knowledge of ITIL best practices and service delivery frameworks.
  • Excellent leadership, communication, and analytical skills.

Job Type: Full-time

Pay: Php130, Php140,000.00 per month

Work Location: In person

  • IT Helpdesk Manager

    1 week ago

    Cebu City, Central Visayas, Philippines LGT BUSINESS CONSULTANCY SERVICES Full time ₱1,500,000 - ₱3,000,000 per year

    Key ResponsibilitiesLead and manage day-to-day IT Helpdesk operations to ensure timely response and resolution of tickets.Oversee user account provisioning, access control, and onboarding through Okta and JumpCloud.Ensure integration and smooth operation of systems including Business Central, Office 365, and Sophos Endpoint Protection.Supervise, train, and...

  • Helpdesk Specialist

    1 week ago

    Cebu City, Central Visayas, Philippines Business Class Full time ₱400,000 - ₱600,000 per year

    Here, at Business-Class, we strive to become the number one choice for all premium-class travelers. A mission we won't be able to achieve without the right people working together hand-in-hand to accomplish the same purpose. We are dedicated to providing the best product, focusing on customer service and satisfaction to gain loyal repetitive clients eager to...

  • IT Helpdesk

    1 week ago

    Cebu City, Central Visayas, Philippines Virtual Staffing Solutions OPC Full time ₱250,000 - ₱350,000 per year

    IT helpdesk involves being the primary contact for users experiencing technical issues, performing first-level troubleshooting for hardware and software problems, documenting issues and their resolutions, and escalating complex cases to higher support levels.Key ResponsibilitiesServe as the first point of contact for all IT-related inquiries (phone, email,...

  • IT Helpdesk

    3 days ago

    Ormoc City, Eastern Visayas, Philippines iBlossom Manament Full time ₱40,000 - ₱60,000 per year

    We're Hiring – IT HelpdeskAre you passionate about technology and enjoy helping others solve technical problems? Join our growing team as an IT Helpdesk SpecialistAs part of our IT Support Team, you'll provide high-level technical assistance to our on-site employees. You'll troubleshoot complex issues, ensure minimal downtime, and maintain efficient IT...

  • IT Helpdesk

    2 weeks ago

    Cebu City, Central Visayas, Philippines Smartsourcing Full time ₱30,000 - ₱60,000 per year

    Tech issues come and go—but great support sticks. Join Smartsourcing - a Five-Time Best Company to Work ForAt Smartsourcing, were after a full-time, onsite Level 1 Technical Support Specialist whos part problem-solver, part people-champion. Youll manage tickets, assist teammates, and keep our clients systems running seamlessly behind the scenes.Where? JEG...

  • IT Helpdesk Support- L1

    1 week ago

    Cebu City, Central Visayas, Philippines Virtual Staffing Solutions OPC Full time ₱15,000 - ₱30,000 per year

    Our client is America's leading radio broadcaster, Internet content provider, and magazine and book publisher targeting audiences interested in Christian and family-themed content and conservative values.The IT Helpdesk Support involves being the primary contact for users experiencing technical issues, performing first-level troubleshooting for hardware and...

  • Helpdesk Analyst

    16 hours ago

    Olongapo City, Central Luzon, Philippines Exact Star Subic Bay Corporation Full time ₱300,000 - ₱450,000 per year

    The Helpdesk Analyst provides first-level technical support and ensures timely resolution of IT-related issues. The role involves managing support tickets, assisting users across multiple communication channels, and escalating issues when necessary. The Helpdesk Analyst also supports remote and office-based staff, ensures accurate documentation, and helps...

  • IT Helpdesk

    4 days ago

    Cebu City, Central Visayas, Philippines Staff4Me Full time ₱420,000 per year

    CallTek is a global leader in white-label technical support, trusted by technology operators worldwide for over 20 years. With 10,000+ professionals across nine countries, we deliver 24/7 engineering, software development, customer support, and field services. Backed by top security certifications and innovative AI solutions, we provide secure and seamless...

  • IT Helpdesk

    4 days ago

    Cebu City, Central Visayas, Philippines Staff4Me Full time ₱250,000 - ₱500,000 per year

    CallTek is a global leader in white-label technical support, trusted by technology operators worldwide for over 20 years. With 10,000+ professionals across nine countries, we deliver 24/7 engineering, software development, customer support, and field services. Backed by top security certifications and innovative AI solutions, we provide secure and seamless...

  • IT Helpdesk

    4 days ago

    Cebu City, Central Visayas, Philippines CallTek Full time ₱350,000 - ₱700,000 per year

    CallTek is a global leader in white-label technical support, trusted by technology operators worldwide for over 20 years. With 10,000+ professionals across nine countries, we deliver 24/7 engineering, software development, customer support, and field services. Backed by top security certifications and innovative AI solutions, we provide secure and seamless...