IT Helpdesk

2 weeks ago

Cebu City, Central Visayas, Philippines Virtual Staffing Solutions OPC Full time ₱250,000 - ₱350,000 per year

IT helpdesk involves being the primary contact for users experiencing technical issues, performing first-level troubleshooting for hardware and software problems, documenting issues and their resolutions, and escalating complex cases to higher support levels.

Key Responsibilities

  • Serve as the first point of contact for all IT-related inquiries (phone, email, chat, or ticketing system).

  • Provide Level 1 troubleshooting for:

  • Password resets and account unlocks

  • Email configuration and access issues (Outlook, Exchange, Office 365, Gmail)
  • Software installation/removal support
  • Printing, scanning, and basic hardware setup
  • Network connectivity issues (basic Wi-Fi/LAN troubleshooting)
  • Log, track, and close support tickets in the IT help desk system.
  • Communicate solutions to users in clear, concise language—whether spoken or written.
  • Escalate unresolved issues to Level 2/3 support teams as needed.
  • Maintain knowledge base articles and contribute to IT documentation.
  • Deliver exceptional customer service, ensuring all requests are handled with professionalism and empathy.
  • Support end users across multiple time zones, including U.S. business hours

Qualifications & Skills

  • Education: Bachelor's degree in IT, Computer Science, or related field (preferred but not required).
  • Experience: 1–2 years in an IT Help Desk, Technical Support, or BPO tech account.

  • Technical Skills:

  • Proficiency with Windows & Mac OS environments

  • Familiarity with Office 365, Outlook, Teams, Zoom, and Google Workspace
  • Knowledge of Active Directory for account management
  • Basic understanding of ticketing systems (e.g., ServiceNow, Zendesk, Freshservice, Jira)

  • Communication Skills:

  • Excellent written and verbal English communication skills are required.

  • Ability to explain technical information to non-technical users in a professional, friendly manner.

  • Soft Skills:

  • Strong problem-solving and analytical abilities

  • Ability to multitask in a fast-paced environment
  • Customer-first mindset with a calm, professional demeanor

  • IT Admin

    2 weeks ago

    Marawi City, Autonomous Region in Muslim Mindanao, Philippines ACTIONLAB IT SERVICES PHIL. CORP. Full time ₱168,000 - ₱180,000 per year

    We are ActionLabsWe offer Managed Services, Technology Solutions, Infrastructure Solutions, Maintenance Services, Call Center Services, Enterprise Solution Services and is now the leading Authorized Service Partner (ASP) of different well-known global brands.With more than a decade of experience, trusted technology partners, nationwide presence, and a team...