Operations Manager

4 days ago


Antipolo City, Calabarzon, Philippines Ayyang's Thai Beauty Products and Trading Corp. Full time ₱900,000 - ₱1,200,000 per year

Role Description

The Ops Manager plays a key role in ensuring efficient, accurate, and customer-responsive order fulfillment across all platforms and business channels (i.e. TikTok Shop, Shopee, and Lazada). Reporting to the General Manager and working alongside co-managers, this role is responsible for managing the end-to-end order fulfillment cycle, from order receipt to dispatch, while coordinating closely with the Warehouse Manager, and Fulfillment Team Leaders and Staff. This position also handles courier coordination, customer feedback on fulfillment, people management, and post-fulfillment issues such as RTS (Return to Seller), cancellations, and refunds.

Responsibilities & Deliverables

Responsibilities include, but are not limited to:

● Manage and monitor the entire order fulfillment cycle both for online and offline orders.

● Coordinate with the concerned Units to ensure orders are packed and ready on time

● Oversee dispatch and courier pickup scheduling, troubleshoot delivery concerns

● Handle resolution processes with Corrective Action/Preventive Actions, for RTS, cancellations, and/or refunds in coordination with internal units and platform representatives.

● Collaborate with Platform Representatives on upcoming campaigns, volume surges, and performance metrics

● Ensure compliance with platform policies and optimize order fulfillment efficiency

● Lead team huddles and meetings to empower teams, mentor talent, and ensure operational agility.

● Prepare and submit team schedules, operational reports, and action plans to the General Manager and Operations Analyst

Qualifications:

  • Bachelor's degree in Business Administration, Management, or a related field (required)

    -Minimum of 2 years of experience in an operations role, preferably at a supervisory or managerial level

    -Proven experience in a management or executive-level operations role

    -Familiarity with key business functions such as marketing, human resources, sales, and finance

    -Exceptional leadership, strategic thinking, and decision-making skills

    -Excellent verbal and written communication abilities

    -Strong understanding of KPIs (Key Performance Indicators) and experience in setting, tracking, and analyzing operational performance

    -Willingness to work flexible hours if required

Benefits

  • 13th month pay
  • Professional Development Training
  • Medical & Healthcare Benefits through HMO
  • Five (5) Annual Service Incentive Leave (SIL) Credits after one (1) year of service

Location: Mayamot, Antipolo Rizal

Ayyang's Thai Beauty Shop is an online retailer and distributor specializing in wellness and Thai beauty products. We are active on platforms like Shopee, Lazada, Facebook, and TikTok, promoting a wide range of skincare, supplements, and soaps imported from Thailand.


  • Operations Manager

    4 days ago


    Antipolo City, Calabarzon, Philippines Innovention Food Resources, Inc. Full time ₱1,500,000 - ₱2,500,000 per year

    The Operations Manager is responsible for overseeing and optimizing the daily operations of all company-owned cart and kiosk units. This role involves a strong focus on team development, operational excellence and collaboration across various departments to enhance overall performance and customer satisfaction. Leadership and ManagementDirect and manage the...


  • Antipolo City, Calabarzon, Philippines JoyRide Superapp Full time ₱1,200,000 - ₱2,400,000 per year

    We are seeking a highly skilled and experienced IT Manager to oversee our technical operations and lead our technical support team. This role is pivotal in improving the quality of our operations and spearheading the enhancement of our incident management processes. The ideal candidate will have a strong background in technical operations within a SaaS...

  • Operations Manager

    4 days ago


    Antipolo City, Calabarzon, Philippines INNOVENTION FOOD RESOURCES-FAMOUS BELGIAN WAFFLES Full time ₱120,000 - ₱180,000 per year

    Leadership and Management:Direct and manage the daily operations of all cart an kiosk units, ensuring smooth and efficient functioning.Lead a team of Area Supervisors and frontline staff, providing coaching and development to foster a culture of high performance and customer-centric serviceOperational Excellence:Ensure adherence to operational standards,...

  • Operations Manager

    1 week ago


    Antipolo City, Calabarzon, Philippines Basic Hauling and Logistic Inc. Full time ₱900,000 - ₱1,200,000 per year

    About the role Become an integral part of Basic Hauling and Logistic Inc.', a leading logistics and transportation company in Antipolo City Rizal. As our new Operations Manager, you will oversee the day-to-day operations of our distribution network, ensuring efficient and cost-effective delivery of goods to our clients. This full-time role is crucial in...

  • Operations Manager

    2 days ago


    Antipolo City, Calabarzon, Philippines JoyRide Superapp Full time ₱400,000 - ₱1,200,000 per year

    What We're Looking For:Ownership: Self-motivated and accountable, with a hands-on approach to problem-solving.Integrity: Maintains high ethical standards and makes decisions with integrity.Leadership: Strong communicator with the ability to inspire and lead teams effectively.Analytical: Data-driven, with a focus on informed decision-making and continuous...

  • Operations Officer

    4 days ago


    Antipolo City, Calabarzon, Philippines Dream Big Construction Incorporated Full time ₱192,000 per year

    Job briefWe are looking for an Operations Officer to join our team and help our leaders and staff complete administrative tasks as needed.Operations Officer responsibilities include scheduling appointments, organizing files, and distributing mail as required.Ultimately, you will work with department managers to ensure all administrative tasks are completed...


  • Antipolo City, Calabarzon, Philippines JoyRide Superapp Full time ₱800,000 - ₱1,200,000 per year

    Qualifications:Proven experience as a Team Leader or Supervisor in operations, retail, logistics, or service industries.Comfortable managing both administrative and frontline staff.Knowledge of basic reporting tools (e.g., Google Sheets, Excel).Strong background in customer-facing operations.Willing to work onsite in Antipolo Rizal, with a 6-day...


  • Antipolo City, Calabarzon, Philippines Iceberg Plant and Cold Storage Inc. Full time $40,000 - $60,000 per year

    Operate, monitor, and maintain the refrigeration system of Iceberg Plant and Cold Storage facility ensuring that it is reliable and working properly and efficiently.Duties1. Monitoring of refrigeration system parametersSetting of compressors, condensers, expansion valves, and controls of refrigeration system as per parameters set by management.Ensuring that...

  • Manager

    3 weeks ago


    Antipolo City, Calabarzon, Philippines Movate Technologies Services Limited Full time

    • At least 5 years of BPO experience in a multi-site, multi-client, BPO environment• Minimum 5-year experience as an end-to-end WFM (Forecasting, Capacity Planning, Scheduling, Real-Time Management) and BI&R leader responsible for the delivery for multiple clients ranging from small-medium (10-300FTE) to large (1000+ FTE), as well as from organizational...

  • Restaurant Manager

    4 weeks ago


    Antipolo City, Calabarzon, Philippines Jollibee Group Full time

    Restaurant Manager - Rizal (Metro Manila)The Restaurant Manager is responsible for the development and achievement of the store business objectives such as Sales and Profitability targets, customer satisfaction & Food, Safety and Cleanliness standards; People Management and Development; and Stores adherence to operating systems and standards and compliance...