IT Operations Manager
5 days ago
We are seeking a highly skilled and experienced IT Manager to oversee our technical operations and lead our technical support team. This role is pivotal in improving the quality of our operations and spearheading the enhancement of our incident management processes. The ideal candidate will have a strong background in technical operations within a SaaS environment, with substantial experience in cloud applications and platforms. This individual will collaborate closely with engineering and support group managers to ensure all reported issues are addressed and monitored until they are resolved.
Key Responsibilities:
- Develop, implement, and optimize incident management processes to ensure timely resolution of all reported issues.
- Oversee the technical operations and lead the technical support team to ensure the highest quality of service and operational efficiency.
- Establish and maintain performance metrics to monitor the effectiveness of the technical support team and identify areas for improvement.
- Work closely with engineering and support group managers to monitor and manage incidents, ensuring they are tracked from reporting to resolution.
- Provide technical guidance and support to the team, fostering a culture of continuous learning and development.
- Implement best practices for system monitoring, maintenance, and support to minimize downtime and improve system reliability.
- Manage escalations and ensure that critical issues are addressed promptly and effectively.
- Collaborate with product development teams to understand new features and changes, ensuring the support team is well-prepared to assist users.
- Drive initiatives to improve customer satisfaction and operational efficiency.
- Stay updated on the latest industry trends and technologies to ensure our technical support operations remain at the cutting edge.
Job Type: Full-time
Application Question(s):
- What is your expected salary?
Work Location: In person
-
Operations Manager
5 days ago
Antipolo City, Calabarzon, Philippines Innovention Food Resources, Inc. Full time ₱1,500,000 - ₱2,500,000 per yearThe Operations Manager is responsible for overseeing and optimizing the daily operations of all company-owned cart and kiosk units. This role involves a strong focus on team development, operational excellence and collaboration across various departments to enhance overall performance and customer satisfaction. Leadership and ManagementDirect and manage the...
-
Operations Manager
5 days ago
Antipolo City, Calabarzon, Philippines Ayyang's Thai Beauty Products and Trading Corp. Full time ₱900,000 - ₱1,200,000 per yearRole DescriptionThe Ops Manager plays a key role in ensuring efficient, accurate, and customer-responsive order fulfillment across all platforms and business channels (i.e. TikTok Shop, Shopee, and Lazada). Reporting to the General Manager and working alongside co-managers, this role is responsible for managing the end-to-end order fulfillment cycle, from...
-
Operations Manager
1 week ago
Antipolo City, Calabarzon, Philippines Basic Hauling and Logistic Inc. Full time ₱900,000 - ₱1,200,000 per yearAbout the role Become an integral part of Basic Hauling and Logistic Inc.', a leading logistics and transportation company in Antipolo City Rizal. As our new Operations Manager, you will oversee the day-to-day operations of our distribution network, ensuring efficient and cost-effective delivery of goods to our clients. This full-time role is crucial in...
-
Operations Manager
3 days ago
Antipolo City, Calabarzon, Philippines JoyRide Superapp Full time ₱400,000 - ₱1,200,000 per yearWhat We're Looking For:Ownership: Self-motivated and accountable, with a hands-on approach to problem-solving.Integrity: Maintains high ethical standards and makes decisions with integrity.Leadership: Strong communicator with the ability to inspire and lead teams effectively.Analytical: Data-driven, with a focus on informed decision-making and continuous...
-
Operations Manager/Supervisor
2 weeks ago
Antipolo City, Calabarzon, Philippines JoyRide Superapp Full time ₱900,000 - ₱1,200,000 per yearCompany DescriptionJoyRide is the first and only homegrown superapp in the Philippines, offering a diverse range of ride-hailing and delivery services. It began as a Motorcycle Taxi (MC Taxi) service, gaining recognition for challenging the existing ride-hailing monopoly in the country. JoyRide has since expanded to include 4-wheel options like JoyRide Car,...
-
IT Operations Coordinator
1 week ago
Lucena City, Calabarzon, Philippines Open iT Full time ₱900,000 - ₱1,200,000 per yearWe are looking for adetail-oriented and proactive IT Operations Coordinatorto support our IT operations across multiple international offices. The successful candidate will work closely with both the IT Service Manager and the Finance Manager to ensure that all IT activities are properly planned, documented, and efficiently executed.This role is ideal for...
-
IT Operations Coordinator
1 week ago
Lucena City, Calabarzon, Philippines Open IT Full time ₱400,000 - ₱600,000 per yearWe are looking for a detail-oriented and proactive IT Operations Coordinator to support our IT operations across multiple international offices. The successful candidate will work closely with both the IT Service Manager and the Finance Manager to ensure that all IT activities are properly planned, documented, and efficiently executed.This role is ideal for...
-
Operations Manager
5 days ago
Antipolo City, Calabarzon, Philippines TaskUs Full timeAbout TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...
-
Operations & Delivery Manager | BPO Financial
2 weeks ago
Antipolo City, Calabarzon, Philippines Ben Edictio Corporated Full time ₱768,000 per yearThis is Direct hire - Permanent role to our client -The salary range on this post is NOT the actual Budget of our client. Salary offer depends on your skills and experience and for approval of our client's management. They may still negotiate you.Specific position: Service Delivery Manager / Operations ManagerGraduate of Bachelor's Degree·Amenable to work...
-
IT Manager
5 days ago
Lucena City, Calabarzon, Philippines Open IT Full time ₱2,000,000 - ₱2,500,000 per yearWe are seeking a hands-on IT Manager who can lead the design, implementation, and ongoing management of our Information Security Management System (ISMS) and IT infrastructure standards. This is both a strategic and operational role - ideal for someone who can set policies, manage audits, and also roll up their sleeves in the data room or cloud console.Key...