Customer Engagement Implementation Specialist

Role Title:
Customer Engagement Implementation Specialist

ECLARO:
A quick Summary

ECLARO is an award-winning professional services firm headquartered in New York City and operating in the U.S., Canada, UK, Ireland, Australia and the Philippines. We are dedicated to a singular purpose: providing the Right People to meet every client's needs and solve business challenges through strategic staffing, permanent placement, custom outsourcing & offshoring. Utilizing our proprietary TRINIT-E Service Maturity Model, we help clients implement programs to promote innovation, automation and process improvement.

About the Role:
We are seeking a highly skilled and creative Implementation Specialist with a strong focus on content development and presentation design. In this role, you will be responsible for creating compelling, visually engaging, and informative slide decks and employer branding profiles that enable companies to effectively manage their employer reputation, attract talent, and enhance their employer brand. You will work closely with various teams to understand their objectives and translate complex information into clear, impactful presentations and digital content.

Key Responsibilities:
Content & Presentation Development:

• Develop and refine content for slide decks and employer branding profiles, ensuring clarity, conciseness, and relevance to the target audience.
• Create visually appealing slide layouts and digital content that enhance the messaging while adhering to brand guidelines.
• Utilize graphic design tools to produce high-quality visuals, infographics, and charts for presentations and online profiles.
• Craft narratives that effectively communicate key messages and drive audience engagement in both presentations and digital formats.
• Structure presentations to ensure a logical flow of information and maintain audience interest.
• Build and maintain individual customer Digital rooms.

Implementation & Support:

• Ensure timely and accurate implementation of employer content and MATIK deck materials, emphasizing visual and content excellence.
• Act as a secondary to contribute to team objectives and SLAs for implementing employer branding profiles across diverse client tiers, including content strategy planning and execution.
• Identify and resolve technical and design challenges related to content and presentation creation.

Collaboration & Best Practices:

• Collaborate with Customer Engagement, sales, and CS to align presentation content and digital profiles with strategic goals.
• Gather feedback from stakeholders to refine and improve presentations and content.
• Stay updated on the latest trends in presentation design, content development, and digital branding.
• Develop and maintain a library of templates and resources to streamline the content creation process.
• Provide guidance and training to team members on effective presentation techniques and best practices.

What You Will Bring:

• Proven experience in creating slide decks for business or academic purposes, as well as developing digital content.
• At least 3 years of experience working in corporate branding and 1 year of experience working for SaaS/Tech/IT companies.
• Proficiency in presentation software (e.g., Microsoft PowerPoint, Google Slides), graphic design tools (e.g., Adobe Creative Suite, Canva), and CRM systems (e.g., Salesforce).
• Strong writing and editing skills with an eye for detail.
• Excellent communication and organizational skills, with the ability to work collaboratively in a team environment.
• Strong design acumen to develop visually compelling employer branding profiles and presentations.
• Creative mindset with the ability to think critically and solve problems.
• Client-focused approach to digital advertising and employer branding, committed to delivering exceptional client experiences.