Vice President

The Central Migration Office (CMO) is responsible for migrating Treasury clients and Merchants across various JPMC lines of business. This is your opportunity to drive efficiency and lead product migrations in a dynamic and collaborative environment.

As the Client Support & Execution Lead within the Central Migration team, you will play a pivotal role in client support and technical execution, delivering innovative solutions that drive efficiency and support successful product migrations. You will build strong relationships and ensuring a seamless migration experience for our clients.

Job Responsibilities

• Lead migration projects and manage teams of migration specialists to deliver effective support for diverse migration activities
• Collaborate with CMO teams, including design and project management, to engineer strategies for seamless client migration experiences
• Work closely with stakeholders and centers of excellence to ensure governance and procedures are followed for migration activities related to JPMC's client products and services
• Transform client interactions with Merchant Services, Treasury Services, and Digital Design platforms by guiding clients through transitions
• Drive enhancements to the client experience and contribute to the firm's overall success
• Implement control measures to mitigate risks, including data breaches, and ensure compliance with firmwide standards
• Communicate clearly and effectively with clients and internal teams throughout migration processes
• Oversee escalations and special projects aimed at improving migration processes and outcomes
• Develop and execute strategies to optimize CMO processes through automation, innovation, and increased efficiency
• Manage teams supporting multiple projects, driving sustained performance for the enterprise
• Build and cultivate high-performing teams, developing individuals for impact and growth

Required qualifications, capabilities, and skills: 

• Minimum of 7 years of professional experience, with a strong focus on leading product migrations, large-scale system conversions, or similar transformation initiatives within financial services or related industries. Proven track record of successfully managing end-to-end migration projects, including planning, execution, and post-migration support.
• Minimum of 5 years of experience as a people manager, including direct supervision, coaching, and development of high-performing teams. Demonstrated ability to lead cross-functional teams, manage performance, and foster a culture of accountability and continuous improvement.
• In-depth knowledge of Merchant Services and/or Treasury Services, including an understanding of payment processing, cash management solutions, client onboarding, and regulatory requirements. Experience working with complex product suites and supporting clients through transitions to new platforms or services.
• Results-oriented self-starter who thrives in fast-paced, dynamic environments. Adept at navigating ambiguity, driving initiatives forward, and collaborating effectively across multiple business units and functions to achieve shared goals.
• Advanced proficiency in MS Windows and Office Suite (Excel, PowerPoint, Word, Outlook), with the ability to manage and integrate multiple applications and tools to support project tracking, reporting, and analysis. 
• Excellent client management, project management, and process management skills, with a meticulous attention to detail. Skilled in developing project plans, managing timelines, identifying risks, and implementing process improvements to enhance client experience and operational efficiency.
• Exceptional written and verbal communication skills, with the ability to convey complex technical and business information clearly and concisely to clients, partners, and stakeholders at all levels. Experience preparing executive-level presentations, status reports, and client communications.
• Strong interpersonal and influencing skills, with the ability to build relationships, negotiate solutions, and drive consensus among diverse teams and stakeholders. Proven ability to achieve objectives and deliver results in matrixed organizations without direct authority over resources.

Preferred qualifications, capabilities, and skills:

• Experience with workflow management systems and data visualization tools is a plus.