IT Service Delivery Engineer

3 days ago


Iloilo City, Western Visayas, Philippines Trends Group, Inc. Full time ₱150,000 - ₱300,000 per year

Join to apply for the IT Service Delivery Engineer | Negros Occidental role at Trends Group Inc. The Service Delivery Engineer will provide remote and onsite technical support for a wide range of IT systems and address various technical concerns of our clients. The ideal candidate will have excellent problem-solving skills and a strong commitment to delivering exceptional customer service.

Duties And ResponsibilitiesTechnical SupportProvide first-line support for client technical issues via phone, email, or onsite visits

Troubleshoot and resolve hardware, software, and connectivity issues efficiently

Escalate complex issues to Level 2 or Level 3 support as necessary, ensuring proper documentation and follow-up

Ensure client service level agreements (SLAs) are met consistentlyDocumentationMaintain accurate and up-to-date records of support requests, resolutions, and technical procedures

Contribute to creating and updating knowledge base articles and user guides

Customer ServiceRespond promptly to customer inquiries and issues, ensuring a high level of satisfaction

Communicate technical information clearly even with non-technical users

Build and maintain positive relationships with clients and team membersQualificationsMust be a graduate of bachelor's degree in Information Technology, ECE, Computer Science, or a related field

Preferably 1-2 years of experience in an onsite technical support role; fresh graduates are welcome to apply

Basic knowledge of IT systems and troubleshooting methodologies

Familiarity with a broad range of IT hardware and software solutions

Strong problem-solving and analytical skills

Excellent verbal and written communication skills

Ability to work independently and as part of a team

Should possess a valid driver's license with motorcycle eligibility

Working ConditionsCombination of remote and onsite work, depending on client needs

May require travel to client locations

Flexible working hours to address urgent technical issues when needed

Seniority LevelEntry level

Employment TypeOtherJob FunctionInformation TechnologyIndustriesIT Services and IT Consulting



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