
IT Service Delivery Engineer
3 days ago
Join to apply for the IT Service Delivery Engineer | Negros Occidental role at Trends Group Inc. The Service Delivery Engineer will provide remote and onsite technical support for a wide range of IT systems and address various technical concerns of our clients. The ideal candidate will have excellent problem-solving skills and a strong commitment to delivering exceptional customer service.
Duties And ResponsibilitiesTechnical SupportProvide first-line support for client technical issues via phone, email, or onsite visits
Troubleshoot and resolve hardware, software, and connectivity issues efficiently
Escalate complex issues to Level 2 or Level 3 support as necessary, ensuring proper documentation and follow-up
Ensure client service level agreements (SLAs) are met consistentlyDocumentationMaintain accurate and up-to-date records of support requests, resolutions, and technical procedures
Contribute to creating and updating knowledge base articles and user guides
Customer ServiceRespond promptly to customer inquiries and issues, ensuring a high level of satisfaction
Communicate technical information clearly even with non-technical users
Build and maintain positive relationships with clients and team membersQualificationsMust be a graduate of bachelor's degree in Information Technology, ECE, Computer Science, or a related field
Preferably 1-2 years of experience in an onsite technical support role; fresh graduates are welcome to apply
Basic knowledge of IT systems and troubleshooting methodologies
Familiarity with a broad range of IT hardware and software solutions
Strong problem-solving and analytical skills
Excellent verbal and written communication skills
Ability to work independently and as part of a team
Should possess a valid driver's license with motorcycle eligibility
Working ConditionsCombination of remote and onsite work, depending on client needs
May require travel to client locations
Flexible working hours to address urgent technical issues when needed
Seniority LevelEntry level
Employment TypeOtherJob FunctionInformation TechnologyIndustriesIT Services and IT Consulting
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