HR Services Associate

Educational Background:

• College Graduate

Work experience required:

• 1- 5 years of experience in Operations, Customer Support, Human Resources or a customer-facing role OR Bachelor's degree
• 1 or 2 yrs HR experience in Case Triaging (ServiceNow, Siebel or Microsoft Dynamics CRM) or Experienced – 3 or 4 years experience in HR Data Management (Workday/SAP HR / SuccessFactors Employee Central)
• With experience such as processing Data changes, transfers, onboarding and worked in a multi national company supporting global markets.
• Strong admin experience and has experience working in the mid shift & night shift
• Manage phone calls, live chat, and cases

Roles and Responsibilities:

The HR Services center of excellence provides operational and support services for company programs, with primary areas of focus being customer support services, core HR operations (HR data administration, onboarding, leave administration, staffing, learning & development, etc.), business process optimization, HR online solutions, and project management. The success of the HR Services organization is critical to the overall effectiveness of HR and our ability to ensure consistent employee and manager experiences companywide. The HR Services Support is a member of the HR Services organization and plays an important role in ensuring data management, excellent customer service and process management.

This position requires an action oriented professional, who will be primarily responsible for using their exceptional problem solving, customer service and data entry skills to support HR Services operations. The ideal candidate will have hands-on knowledge of any HR system and experience working in HR shared services. The HR Services Support needs to have the ability to exercise responsibility for maintaining position, employee and contingent staff data worldwide, while ensuring the accuracy, integrity and confidentiality of the data. To be successful in this role, the individual in this position will need to excel at: operational execution, attention to detail, customer service, analytical problem solving, communications, and continuous improvement.

Key Responsibilities:

• HR Central Services Customer Support - You work with employees and managers by responding to inquiries and performing routine transactions using documented processes and policies.
• Process Management - You review own performance metrics target and identify opportunities for improvement.
• Data Management - You input employee data into the Human Resources Information System (HRIS) and document activities as requested. You ensure operational compliance in data handling with relevant policies, procedures, and processes.
• Documentation - You review documents and reports related to employee records in human resources processes and verify their accuracy based on requirements. You document and update processes, desk-top procedures, and knowledge-based content.

• Deliver service within agreed Service Level Agreements (SLA's) and Customer Satisfaction scores.
• Align to Key Performance Indicators and set up Service Level Agreements with stakeholders where appropriate.
• Ensure process and operating procedure documentation is always effective and in place and operate business continuity and disaster recovery plans are established and maintained.
• Participate in User Acceptance Testing for technology that enable benefit program solutions.
• Ability to manage diverse perspectives and work productively across global team in a rapidly changing environment.
• Ensure HR integrity and compliance through accurate management of employee as required across
• Accountable for maintaining highly confidential and sensitive information.