Call Center

4 days ago

Quezon City, National Capital Region, Philippines Viventis Search Asia Full time ₱80,000 - ₱120,000 per year

The Verification Specialist will focus on adjudicating cases based on knowledge of client specifications and Fair Credit Reporting Act (FCRA) guidelines by applying thorough, analytical measures to ensuring leads are closed in accordance with the organizational service levels. Applies detail-oriented and critical thinking skills to ensure quality control and inventory levels are met daily.

The candidate must be willing to
WORK ONSITE
in Quezon City
, following a
NIGHT shift
schedule.

Responsibilities:

  • Quickly process online records tied to regulatory positions.
  • Review information gathered online to ensure compliance with Client specifications.
  • Review and release leads to clients using knowledge of FCRA, client matrices, and Cisive policy. Review disclosures if applicable and apply advanced FCRA knowledge
  • Utilize keen sense of detail to ensure lead reporting is consistent and accurate. Ensure lead notes are clear, concise and without error.
  • At the discretion of management, actively participate in the dispute process by performing work or depending upon complexity
  • Note missing requirements in the internal case notes if any documents are missing
  • Demonstrate leadership capabilities by serving as subject matter experts to team members and internal business partners and offering guidance to peers as needed.
  • Assist with the training of support level positions within the department by exhibiting patience, clarity of information, and serving as a mentor throughout the training period
  • Review work produced by vendors and support team to ensure accuracy. Provide guidance to remedy performance-related errors by sharing knowledge and constructively providing guidance to avoid repeated mistakes
  • Maintain confidentiality and exhibit reliable attendance in accordance with organizational and departmental policies.
  • Provide courteous service to candidates; provide thorough explanation of documents needed for case.
  • Proactively address inventory levels on a daily basis through coordination and communication with leadership.

Requirements:

  • Fresh graduates
    are welcome to apply.
  • 1-3 years experience in a similar role requiring strong analytical performance is a strong advantage
  • Advanced knowledge of FCRA
  • Graduate of any 2-year or 4-year course, preferred.
  • Excellent computer skills – MS Word, Excel and Internet.
  • Must have strong time management skills, the ability to multi-task and work at a fast pace.
  • Excellent attention to detail
  • Strong English written and verbal communication skills
  • Ability to partner effectively with a variety of business partners.
  • Receptive to coaching and feedback, focusing on building self-development areas.

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